What Quality Assurance contributes to Cardinal Health
Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications.
Quality Assurance develops and implements a compliant and cost-effective quality system that assures products and services are reliable, safe and effective. This job family provides oversight of production/manufacturing activities, training to operational and quality control personnel, and educates business leaders on Quality policies and procedures and ensures that all products and services are properly reviewed for quality and documented.
Responsibilities
- Manages a team of high-performing back-office teams responsible in reviewing and processing patient information and prescription.
- Manages work and tasks assignment and service levels.
- Provides high-quality service and regularly reports on the team’s performance to manager and stakeholders.
- Supervises a team of representatives, provides coaching, conducts performance evaluations and takes corrective actions as necessary, and assists with complex or unusual issues.
- Ensures team members are equipped to perform their day-to-day tasks.
- Understands customer needs and recommends operational changes as needed, to improve program performance.
- Helps in the development and implementation of policies, procedures, and processes to ensure the team operates with efficiency.
- Works with business partners in relation to process improvement, projects, initiatives, or issue-resolution.
- Participates in company/employee engagement activities.
Qualifications
- 2 or more years of experience in leading both entry and mid-level individual contributors, both from front-line and back-office teams, preferred (lateral)
- 2 or more years of experience being a point-of-contact (POC) / acting team lead
- 3 or more years of experience in leading both entry and mid-level individual contributors, both from front-line and back-office teams, required (external)
- Has experience working with cross-functional teams.
- Background in healthcare/customer management, required (external)
- Intermediate/Practical application of the following tools (SFDC, Interactive Desktop, Verint), required
- Intermediate to advance knowledge/utilization of MS office applications and productivity tools
- Has proven record of strong leadership (internal & external)
- Strong communication and interpersonal skills
- Bachelor’s degree or equivalent work experience
- What is expected of you and others at this level
- Coordinates and supervises the daily activities of operations, or business support staff.
- Administers and executes policies and procedures.
- Ensures employees operate within guidelines.
- Decisions have a direct impact on work unit operations and customers.
- Frequently interacts with subordinates, customers and peer groups at various management levels.
- Interactions normally involve information exchange and basic problem resolution.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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