The Operations Support Coordinator will provide first-class customer service and support operational teams to enhance performance and customer satisfaction through effective communication and innovative thinking.
Operations Support Co-ordinator - 12 Months FTC
Hiring Manager: Laura Baird
Edinburgh (Hybrid)
The Opportunity
The Operations Support Co-ordinator is responsible for delivering a first-class service and will play a key role in shaping the overall success of the operations teams. You will be the first point of contact between us and the customer (internal and external). You will provide quality customer service and identify specific customer requirements.
The role will involve:
- Contributing to the continuous improvement of Millar & Bryce by identifying and taking ownership of opportunities for improvement to the process.
- Collaborating within teams to clarify facts, exchange information or resolve enquiries and issues.
- Supporting the wider teams to ensure that performance standards and business objectives are met.
- Building long lasting professional relationships
- Providing and undertaking training
About You
To be successful as the Operations Support Co-ordinator you will be someone who comes from a similar background and prides themselves in delivering first-class customer service.
You will also have/be:
- Strong emphasis on delivering results
- Excellent communication both written and verbal
- Innovative and flexible thinking
- Ability to work in a team and independently
- Excellent problem-solving skills
- A drive to self-develop
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