Operations & Systems Development Manager

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
About the role
This role leads operational systems development and process optimisation across EMEA, driving enhancements in Oracle Order Management and wider operational systems. You'll be the operational authority for system improvements, training, transformation initiatives, and cross-functional collaboration-ensuring SharkNinja's operations scale efficiently and intelligently.

• Act as the operational lead for process and system enhancements across all EMEA operational systems (ERP, WMS, EDI, CRM).
• Drive optimisation within Oracle Order Management to improve order accuracy and processing efficiency.
• Serve as the EMEA super-user for Oracle Cloud ERP, elevating system literacy and adoption.
• Lead UAT for system changes, enhancements, and new features.
• Support new customer and 3PL onboarding through geo-expansion initiatives.
• Deliver system enhancements aligned with evolving customer needs, including AI and automation adoption.
• Input into the strategic roadmap for data, systems, and infrastructure evolution.
• Act as operational lead for global and regional projects impacting key systems.
• Support SOX compliance and global standardisation of operational processes.

Key Responsibilities

• Identify, design, and implement operational process improvements leveraging Oracle capabilities.
• Develop SOPs, process documentation, and training materials to support change management.
• Lead and deliver training for operational teams to embed best practice and self-service.
• Work with Operational, IT, Sales, Finance, and Supply Chain teams to align system capabilities with business needs.
• Translate operational pain points into systematic solutions in partnership with IT and reporting teams.
• Prioritise system developments based on business impact and strategic alignment.
• Support rollouts of global features and enhancements across the region.
• Drive automation and AI-led improvements to elevate efficiency and customer service levels.
• Promote a culture of continuous improvement and innovation across operational teams.

What We're Looking For

• Extensive experience in operational development or transformation roles, ideally with an order management focus.
• Deep expertise in Oracle Order Management (Cloud or EBS), including configuration and process flows.
• Proven ability to deliver process and system improvements in complex, high-growth environments.
• Strong analytical, critical-thinking, and problem-solving skills with high attention to detail.
• Excellent communication skills and the ability to influence and engage stakeholders at all levels.
• Ability to work independently, managing multiple priorities effectively.
• Strong capability across Microsoft Office tools.
• Experience in AI/automation beneficial but not essential.
• A proactive, collaborative mindset with a passion for innovation and continuous improvement.

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Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.
• For candidates based in China, please refer to this Candidate Privacy Notice.
• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]