Who We Are
Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.
Job Summary
The Marketing and Outbound Sales Specialist will work directly under the Inside Sales Supervisor in a call center environment to push lead conversion efforts of digital channels and other outreach initiatives. This professional is an effective communicator that understands the sales process and is passionate about helping people. The Marketing and Outbound Sales Specialist is expected to take personal and complete responsibility for every interaction with a customer by providing outstanding service to foster relationships, build customer loyalty, and satisfy lead conversion objectives. This is a full-time permanent position for Inside Sales, Senior Products. This is a remote position.Job Description
Key Responsibilities/Duties – what you will be doing (top five):
Schedule
- Adheres to daily schedule
- Checks all systems daily
- Able to organize and access proper reference materials and resources
- Aware and responsive to telephone queues
- Accurately documents all customer inquiries and outbound calls
Communication (Written and Verbal):
- Strong telephone etiquette skills
- Clear and logical spoken and written thoughts
- Effectively communicates to customers about Tufts Health Plan policies, procedures, and benefits
- Written communication is clear, accurate and complete
- Strong active listening skills
Teamwork:
- Demonstrates willingness to be part of a team and contributes to team atmosphere
- Participates in initiatives and responds to requests for help to ensure department success
- Interacts with other staff in a professional and respectful manner
- Works cohesively with others to reach a common goal
- Projects a positive company image
Technical
- Make outbound calls to digital leads, and other internal campaigns.
- Qualify prospects and direct them to resources or transfer to licensed agents.
- Properly manage pipeline of leads by consistently making outreach attempts (Calls, emails).
- Providing requested material and assisting prospects through the sales cycle.
- Properly use the sales center tools: CRM (for data entry and lead management), soft phone, TTY software, etc.
- Able to multi-task using multiple systems simultaneously
- Meet or exceed lead generation goals.
Qualifications – what you need to perform the job
Certification and Licensure
Education, Certification and Licensure
- Required (minimum): High School Diploma or equivalent.
- Preferred: Bachelor’s Degree or equivalent work experience.
Experience
- Required (minimum): 1-3 years customer service and/or call center experience.
- Preferred: 1-3 years sales experience or an understanding of the sales process
Skill Requirements
- Requires excellent verbal and written communication skills.
- Requires the ability to work in a complex environment.
- Must be able to exercise excellent judgment and be effective working autonomously.
- Must be able to work cooperatively as part of a team.
- Requires strong interpersonal skills and an ability to provide excellent customer service to promote a positive company image.
- Must be able to effectively communicate with internal and external customers in verbal and written format.
Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):
- Must be able to work under normal office conditions and work from home as required.
- Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
- May be required to work additional hours beyond standard work schedule.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.
Salary Range
$23.16 -$34.75Compensation & Total Rewards Overview
The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:
Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health
For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/
We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact [email protected]
