Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe are looking for a Payment Operations Specialist to join our Global Processing team based in Budapest to help our customers receive their funds faster globally.
Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization reach its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLA’s, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale.
The core ownership lies within daily tasks and responsibilities and the impact is well-defined, clear and largely shared collectively with the team.
In this role, you'll add to our mission by:
- Maintaining consistent and high-level execution of daily tasks related to payment processing
- Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;
- Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders
- Following operational procedures and keeping track of critical updates.
- You’re placed in our Budapest office and have a right to work here.
You’re accurate and pay attention to detail
You’re meticulous and accurate in your task execution
You’re SLA driven and are motivated to hit team and personal metrics
You place customers first and you make no compromise on this
You’re a clear and honest communicator and able to articulate potential improvements
You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued
You’re proactive and collaborative
You’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.
Eligibility requirements:
You are eligible to work in Budapest. We cannot sponsor Visas for this role
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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