As a Payments Operations Efficiency Manager, you will educate clients on STP rates, improve transaction processes, enhance client experiences, and lead strategic initiatives
Job Description
Cash Operations at JPMorgan Chase offers cutting-edge solutions and services across multiple asset classes and geographies. As an industry leader, we maintain relationships with hundreds of clients worldwide, providing exceptional clearing, custody, operations, and technology solutions.
As a Payments Operations Efficiency Manager within the Cash Operations Team, you will be responsible for promoting client education to increase Straight Through Processing (STP) rates. Your role will also involve promoting process improvements and optimizing transaction formatting. Collaborating with stakeholders to enhance client experience and contributing to strategic initiatives will also be a key part of your role.
Job responsibilities:
Required qualifications, capabilities, and skills:
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Cash Operations at JPMorgan Chase offers cutting-edge solutions and services across multiple asset classes and geographies. As an industry leader, we maintain relationships with hundreds of clients worldwide, providing exceptional clearing, custody, operations, and technology solutions.
As a Payments Operations Efficiency Manager within the Cash Operations Team, you will be responsible for promoting client education to increase Straight Through Processing (STP) rates. Your role will also involve promoting process improvements and optimizing transaction formatting. Collaborating with stakeholders to enhance client experience and contributing to strategic initiatives will also be a key part of your role.
Job responsibilities:
- Educates clients to improve STP rates, focusing on high-volume repairs.
- Enhances client experience through partnerships and process improvements.
- Leads STP optimization initiatives to reduce payment and credit repairs.
- Engages with counterparties to improve STP rates.
- Provides expert advice on payment processes.
- Builds networks with stakeholders within Payment Operations and partner functions.
- Communicates effectively, adapting to different audiences.
- Supports strategic improvement deliverables.
- Contributes to operations improvement agendas.
- Assists in incident management as needed.
- Drives risk, controls, and innovation agendas.
Required qualifications, capabilities, and skills:
- Strong relationship-building and influencing skills.
- Effective organizational and time management abilities.
- Excellent communication skills with all stakeholders.
- Understanding of operational payments processes.
- Proficient project management skills.
- Self-motivated and driven to achieve targets and deliverables.
- Ability to communicate clearly and concisely.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Top Skills
Payments Operations
Project Management
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