Payroll Implementation Manager

UK | Remote-first | Full-time, permanent
About us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5,000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
About the role
As a Payroll Implementation Manager, you’ll lead customers through their move to HiBob UK Payroll, owning projects from kick-off through data migration, configuration, training and go-live. You’ll combine detailed UK payroll knowledge with a consultative approach, aligning customer needs with our platform’s capabilities and helping them get the most from their implementation.
You’ll manage multiple customer projects, maintain detailed plans and communicate progress clearly, keeping delivery on track and escalating risks when needed. Working primarily with SMB and mid-market customers, you’ll take ownership of implementations with minimal support, drawing on colleagues and specialists for more complex challenges.
UK Payroll is a growing, strategic part of HiBob. Joining our seven-person team, you’ll have the opportunity to contribute practical improvements to our implementation processes as we scale, working in a fast-paced environment where your ideas and ownership matter.
Job requirements

• Strong end-to-end UK payroll experience, covering tax calculations, statutory payments and pensions, with up-to-date knowledge of payroll legislation.
• Previous experience in a payroll implementation or onboarding role, carrying out the key tasks involved in moving customers onto a new platform and meeting go-live deadlines.
• Demonstrable experience managing multiple customers simultaneously, balancing competing deadlines and priorities.
• In-depth understanding of payroll reconciliations, parallel runs and data migrations, with the numerical confidence and attention to detail to spot anomalies and investigate complex discrepancies.
• Good knowledge of payroll system builds and configuration, with the ability to translate customer requirements into an effective setup.
• Experience guiding customers through system integrations and delivering clear, practical training sessions.
• Strong project management and organisational skills, including planning, scope management, risk identification and timely escalation.
• Excellent customer-facing and internal communication skills, with the ability to explain complex payroll topics, understand customer needs and manage expectations.
• Strong problem-solving skills and ownership, with the ability to resolve complex queries independently and carry out initial investigations before involving a specialist or engineer.
• A proactive, collaborative approach and the ability to adapt as priorities, processes and customer needs evolve.

It would also be helpful to bring:

• Experience working in a SaaS or payroll technology business.
• Experience collaborating with Product and Engineering teams on customer issues and delivery improvements.
• Familiarity with Salesforce.

Job responsibilities

• Customer Onboarding: Serve as the primary point of contact as customers migrate from their previous payroll systems to HiBob UK Payroll, building trusted relationships and guiding them through each stage of implementation.
• Project Management: Lead implementations from start to finish, maintaining detailed project plans, agreeing milestones and responsibilities, managing scope and timelines, and communicating progress internally and externally.
• Customer Discovery and Consultancy: Understand each customer’s payroll requirements, align their needs with the platform’s capabilities and provide guidance on configuration and implementation best practices.
• Data Validation: Validate and reconcile payroll data, investigate discrepancies and ensure accuracy and compliance with UK payroll requirements.
• System and Payroll Setup: Manage data extraction, account setup, system configuration and migration, tailoring payroll settings to each customer’s requirements.
• Training and Support: Deliver comprehensive training on HiBob UK Payroll’s features and functionality, helping customers build confidence and guiding them through HMRC and HRIS integration requirements.
• First Live Payroll: Process the first live payroll for software customers, investigating and resolving discrepancies. For managed-service customers, coordinate with the Managed Service team, which processes the first live payroll, to support a smooth go-live and handover.
• Cross-Functional Collaboration: Work closely with Sales, Customer Success, Payroll Specialists, Product, Engineering, Support and CX to resolve issues and deliver a consistent customer experience.
• Continuous Improvement: Share knowledge, support colleagues with payroll and implementation queries, and contribute improvements that help the team deliver efficiently as UK Payroll grows.

Benefits
HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a shareholder.
• Cash allowance for benefits such as health insurance, dental, wellbeing etc. (your choice!)
• Remote-first working for this UK-based role.
• Work from home allowance to get your home office set up.
• Temporary remote work from anywhere in the world for up to two months, after six months of employment.
• Bob Balance Days — enjoy a company-wide long weekend at the beginning of each quarter.
• Two Social Impact Days per year for volunteering.
• Employee referral programme - $2,500 for each successful referral, with an additional ambassador programme.
• Pension scheme auto-enrolment from day one.
• Company and team social events, locally and virtually with our global teams.
• We love birthdays — take the day off and receive a special gift.
  

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!