Manage relationships with the global payroll partner network, monitor KPIs/SLAs, resolve escalations, drive partner performance improvements, support onboarding and governance, and use data to enable service quality and business growth.
As our Payroll Partner Manager, you'll play a pivotal role in ensuring our global payroll partner network delivers exceptional service for our customers. Working at the intersection of customers, partners and internal teams, you'll build trusted relationships, drive operational excellence and ensure our payroll partners consistently meet the high standards our customers expect. You'll also identify opportunities to improve performance, support growth and strengthen our global partner ecosystem.
This is an exciting opportunity to join a growing global business where you'll have a direct impact on the success of our payroll partner network. You'll build strategic relationships with partners and internal stakeholders, drive continuous improvement and help deliver an outstanding experience for customers around the world. If you enjoy collaborating across teams, influencing stakeholders and working in a fast-paced international environment, this role offers the opportunity to make a real difference.
On a typical day, you'll....
- Own relationships with our global payroll partners, acting as the primary point of contact and leading regular operational and strategic reviews.
- Work closely with Operations to monitor service performance, KPIs and SLAs, ensuring customers receive a consistently high-quality experience.
- Lead the resolution of complex service issues and escalations, coordinating internal teams and partners to achieve positive outcomes.
- Champion our payroll partner network internally, ensuring partners are engaged, informed and considered across business initiatives and change programmes.
- Use data and customer insight to identify trends, improve operational performance and drive continuous improvement.
- Support governance activities, including audits, compliance and risk management, ensuring our network operates to the highest standards.
- Identify opportunities to strengthen existing customer relationships, expand services and support business growth.
- Help shape and evolve our global payroll partner network, including onboarding new partners and continuously improving partner performance.
To be brilliant in this role, you'll bring...
- Experience managing outsourced payroll services, ideally across multiple countries or regions.
- A strategic mindset with the ability to balance customer needs, operational delivery and commercial objectives.
- Strong relationship management skills with the confidence to influence stakeholders at all levels.
- Excellent communication skills, with the ability to navigate difficult conversations and build trust.
- A collaborative approach and a passion for improving how things work.
- Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Commercial awareness and a genuine desire to contribute to business growth.
- High levels of integrity, accountability and resilience, with the energy to make a real impact.
About
Our Story From our entrepreneurial origins as a founder led start up, to a high performing global player working with some of the world's most recognisable brands, activpayroll has both a fantastic history and masses of future potential. Our story began in 2001, when our founder saw a gap in the market to support the oil and gas industry. Today, we are a leading global professional service organisation, providing integrated global and domestic payroll solutions, expatriate taxation services, global HR services and online HR people management tools to over 1,200 companies in more than 150 countries worldwide. We’ve Got YouHiring people is more than an investment of time and money – it’s an investment of trust. You trust us to help you realise your fullest potential, work with brilliant people and recognise your achievements. In return, we trust your abilities, we trust your instincts and are fully behind you to deliver the great work you are capable of - empowering you to make the tough calls and valuing your opinions, ideas and abilities.
activpayroll Edinburgh, Scotland Office
7 Castle Street, Edinburgh, United Kingdom, EH2 3AH
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