As a Platform Strategist, you'll assess platform health, identify technical debt, and lead modernization strategies in ServiceNow environments while collaborating with various teams to ensure transformation outcomes.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Organization: Customer Health Assurance (CHA)
Team: CTRL+ (Customer Transformation & Results Labs Plus)
What you get to do in this role:
Qualifications
To be successful in this role, you should have:
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Organization: Customer Health Assurance (CHA)
Team: CTRL+ (Customer Transformation & Results Labs Plus)
What you get to do in this role:
- Deliver CHA engagements that assess platform health, identify technical debt, and define modernization strategies across ServiceNow instances.
- Diagnose systemic issues in architecture, configuration, performance, upgradeability, and governance - and turn them into clear, actionable roadmaps.
- Lead working sessions with customer teams and ServiceNow stakeholders to translate platform challenges into measurable transformation outcomes.
- Provide crisp, technically grounded guidance that aligns with ServiceNow guardrails and promotes long-term maintainability.
- Collaborate across Field, Product, Expert Services, Inspire, and Partner teams to drive delivery alignment and platform excellence.
- Contribute to the development and refinement of CTRL+ playbooks, diagnostic tools, and strategic methods.
- Participate in executive-level briefings and customer strategy sessions with credibility, clarity, and technical authority.
Qualifications
To be successful in this role, you should have:
- Deep platform expertise across ServiceNow, particularly in architecture, configuration quality, and performance optimization.
- Experience delivering modernization or transformation initiatives in complex, multi-domain or regulated environments.
- Strong communication skills - able to move between technical stakeholders and executive audiences without losing clarity or precision.
- Proven ability to lead discovery, assessments, or remediation planning engagements that balance customer needs with ServiceNow best practices.
- Comfort operating in high-ambiguity, high-complexity environments with cross-functional alignment pressure.
- A curious, systems-oriented mindset - always looking beyond symptoms to solve the core issue.
- Ability to travel up to 25%
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Top Skills
Servicenow
Similar Jobs at ServiceNow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
As a Senior Customer Success Manager, you will drive customer adoption and maximize the value of ServiceNow products through strategic guidance and relationship management, focusing on customer satisfaction and business outcomes.
Top Skills:
AISaaS
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Principal Product Success Manager drives product adoption for strategic customers, resolves challenges, designs solutions, analyzes data, and influences product improvement.
Top Skills:
AdoJIRAServicenow Platform
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
As a Senior Platform Architect, you will guide customers in using the ServiceNow platform, establish technical foundations, and design solutions to ensure successful outcomes.
Top Skills:
AICloud Application TechnologyServicenow
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
