Provides first-line technical support for live broadcast platforms, systems, and applications. Responsibilities include daily system checks, responding to alarms and queries, investigating transmission-affecting incidents, analyzing logs, managing Jira tickets, and completing pre- and post-change validation. The role collaborates with second-line engineering teams and subject-matter experts while maintaining service levels, customer satisfaction, and operational efficiency.
What you'll do
What you'll bring
Why this role matters
This is a critical role in maintaining the health and performance of platforms that support live broadcast services. Your technical understanding, attention to detail and ownership of incidents will help ensure issues are resolved efficiently, service improvements are delivered continuously and customer commitments are met.Success in this role will be measured through strong SLA performance, customer satisfaction and the ongoing efficiency of platform support.
- Develop and maintain a deep understanding of the assigned technical platforms, systems, interdependencies and operational risks.
- Carry out first-line investigation and resolution of platform, system and application issues.
- Perform daily system checks to verify operational integrity.
- Respond promptly to system dashboard alarms and Talkback queries.
- Investigate and resolve transmission-affecting incidents and faults.
- Log, update and manage incident tickets using Jira.
- Complete pre- and post-implementation checks following system changes through the Change Request process.
- Collect and analyse system logs to support investigations into service- and system-impacting issues.
- Work collaboratively with second-line Platform Engineering teams, Platform Principals and subject-matter experts to capture and share technical knowledge.
- Take ownership of your personal development and proactively build your technical and operational capabilities.
What you'll bring
- An understanding of linear and non-linear broadcast systems.
- Excellent customer focus, communication and collaboration skills.
- Strong analytical and problem-solving capabilities, with good commercial awareness.
- Clear and confident written and verbal communication skills.
- Resilience, flexibility and the ability to remain effective under pressure.
- The ability to work independently while contributing positively to a collaborative team.
- Curiosity and enthusiasm for learning about emerging technologies and platforms.
Why this role matters
This is a critical role in maintaining the health and performance of platforms that support live broadcast services. Your technical understanding, attention to detail and ownership of incidents will help ensure issues are resolved efficiently, service improvements are delivered continuously and customer commitments are met.Success in this role will be measured through strong SLA performance, customer satisfaction and the ongoing efficiency of platform support.
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