Principal Product Designer, Document Domain

App Platform @ PandaDoc

Our mission is to build a robust and adaptable platform foundation that provides essential building blocks for core functions such as billing and user management. We aim to drive seamless customer experiences and empower our internal teams to innovate and unlock value rapidly.

Key Focus Areas

• Platform Robustness: We are committed to enhancing reliability, performance, and security, ensuring our platform meets the highest standards of operational excellence.
• Customer Experience (CX): We strive to achieve high satisfaction and ease of use, making our platform the preferred choice for our users.
• Value: We focus on generating substantial business growth, increasing revenue tied to the platform, and achieving cost-efficiency.

Document Domain @ PandaDoc

The primary focus within the document domain is developing a Personalization Framework. It’s crucial as our user base continues to diversify. This framework will allow us to customize the platform based on user roles and industry needs, significantly boosting engagement and satisfaction. It aligns with our mission to innovate and add value by creating a flexible user interface that meets specific requirements across Sales, HR, and Legal sectors. This direction ensures our platform remains competitive and responsive to user preferences, enhancing customer retention and loyalty.

Track Leads

• Alexei Ciobanu – Director of Product | LinkedIn
• Artsiom Strok – Director of Engineering | LinkedIn
• Lena Ilyasevich –  Head of Design | LinkedIn | Instagram

Role responsibilities

• Strategic Impact and Innovation: Establish the design direction, standards, and best practices for the PandaDoc Editor. Take a lead role in shaping the long-term vision and strategy for the personalization framework, ensuring alignment with the company’s goals and objectives.
• Design Execution and Leadership: Hands-on design execution, steering the design direction.
• Mentorship: Fostering the professional growth of our design team, encouraging a culture of excellence and continuous learning.
• Collaboration: Proactively communicate changes, project progress, updates, project notes, strategic thoughts, etc. to managers, key stakeholders, and peers. Ensuring visual and functional consistency across all products by advocating for design system best practices and standards.
• Advocacy: Promoting design principles and user-centered design philosophy across the organization.
• Usability and accessibility: Champion usability and accessibility principles to create intuitive and accessible user experiences. Refine user journeys and interactions to simplify complex workflows and enhance user satisfaction.
• Research: Plan and conduct qualitative and quantitative research to gather insights and refine design hypotheses. Iterate designs based on user feedback and research findings to continuously improve the product experience and validate design solutions.

Your core competencies

• Experience: 8+ years of relevant experience in interaction design, visual design, information architecture, and design systems, with a strong passion for mentoring others in these domains, preferably in a senior or leadership role. Proven track record in designing sophisticated software products that prioritize intuitive user experiences.
• Expertise: Deep understanding of design principles, typography, color theory, and accessibility standards. Strong understanding of user psychology and human-centered design principles. Bonus points if you have experience in document lifecycle management, editing, or collaboration software.
• Technical Skills: Proficiency in design tools (e.g., Figma, Framer, Adobe Creative Suite) and a strong understanding of front-end technologies (HTML, CSS, JavaScript).
• Research: Demonstrated ability to deeply understand user needs through integrating user research into the design process. Proficient in gathering and utilizing both qualitative and quantitative user research to drive informed design decisions.
• Communication: Excellent verbal and written communication skills (C1 in English), with the ability to articulate complex design concepts clearly to diverse audiences.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving design issues.
• Competency: A history of mentoring designers and enhancing their performance.
• Collaboration: Proven ability to work collaboratively in a team environment and influence cross-functional teams without direct authority.

Our tech stack

• Figma for craft and store design component library
• Coda for our internal kitchen: processes, checklists, playbooks, etc.
• Slack and Zoom for communication
• Miro for collaboration
• Zeroheight for design documentation
• Amplitude, Uservoice, Rally and more for listening our users
• Anything, you think would be valuable for us, can be tested

Company Overview: 

PandaDoc empowers more than 50,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.