Principal Project Manager - Microsoft

What you'll be doing:

• Effectively and successfully manage multiple large and medium sized projects with services component of varying sizes.
• Effectively and appropriately communicate with project stakeholders and TTEC organisation.
• Manage the revenue, budget and margin for the programs
• Demonstrate professionalism and leadership in representing TTEC.
• Establish and nurture productive and satisfactory relationships with customers, providing customer-focused and responsive support to their business needs
• Act as the primary point of contact for the client for all project-related activities
• Create and manage a formal project plan, including Project Timeline; Communication Plan; Work Plan / Task List; Training Plan; Test Plan; Resource Allocation Schedule; Project Change Management Plan and Risk Management Plan
• Manage the execution of all components of approved project plan, including coordination and management of all project deliverables and timeline; regular communication of project progress, including scope, schedule and cost; budget control and project cost reporting; test and training plans; documentation and approval of any changes to scope; timeline or cost via the project change management process; documentation and approval of completion of key project milestones and project acceptance; ongoing risk assessment and vendor coordination
• Maintain internal system and process updates, including but not limited to:
• Project status updates to current project tracking systems.
• Update appropriate TTEC project collaboration tools regularly with project assets and documentation, both for project team collaboration and long-term asset management
• Update project resource booking plans on a weekly basis, or as changes are known, and update new project scheduling and booking plans with urgency.
• Finance updates for end of month billing & project percent completion for revenue recognition, including collection assistance were needed
• Accurate and timely submission of project time worked weekly.
• Accurate and timely submission of expense reports
• Weekly and timely approval of project timesheets and expense reports.
• Maintain assigned target utilisation goal individually and drive to achieve other assigned team continuous improvement KPI goals.
• Escalate project issues through the recommended escalation path.
• Be an active participant in organisational meetings, including but not limited to department meetings, business unit operational meetings, lessons learned sessions, etc.
• Train and mentor team members on the department processes and procedures and the Project Implementation Methodology. 
• Fulfil the role using the following core values: Be Proactive, Excellent and Proactive Communication, Maintain High Attention to Detail, Detailed and Timely Planning & Organisation, Detailed and Timely Task Management, Proactive Follow-up and Follow-through.
• Experience in running Dynamics 365 programs will be an advantage
 

Skills you will bring:

• Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment. We are customer-obsessed, and we deliver amazing results.
• Thorough knowledge of agile methodologies such as Scrum
• Ability to think on your feet and handle tough conversations for the good of your team and the success of the project
• The ideal candidate seeks to understand before prescribing a solution.
• Interested in technology, especially in the services offered by Microsoft Business Applications, and helping improve the customer service of your clients,
• Excellent meeting presence (aka, you don’t get flustered easily)
• Takes ownership of their projects, despite tough clients, difficult timelines, and tight budgets. Always ready for a challenge 

Great to have but not required:

• Certified Scrum Master, SAFe certification
• Experience managing complex technology projects in/for large organisations
• Strong presentation and communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Ability to work independently and as part of a team, with a strong work ethic and a willingness to go above and beyond to meet customer needs.
• Previous experience in a consulting environment.