With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Strategic Workload Acceleration Team (SWAT) is a highly technical team that accomplishes three strategic goals:
1) Work directly with our most strategic customer projects worldwide to ensure they are successful on the platform
2) Ensure our engineering teams fully understand the end-to-end technical details of their services through the eyes of our customers
3) Share best practices with the larger Customer Success community worldwide.
The Principal / Senior Software Engineer role in Strategic Workload Acceleration Team (SWAT) will drive architectural and programmatic oversight for strategic initiatives, aligned with Microsoft’s priorities around AI innovation and enhancing platform resiliency. By providing depth of insight for architecture improvement and innovation, this role is critical in planning and driving execution of strategic programs that deliver on CE&S mission and operational goals.
This is a hands-on technical role spanning across design, build, and production deployment on customer projects with a focus on issue resolution to remove customer production blockers.
Candidates are expected to comfortably switch from a whiteboard to hands-on engineering. The position location is in the United Kingdom / Ireland with a need to be in Redmond WA regularly to engage directly with the broader team and Azure engineering teams.
There will be up to 50% travel worldwide as this is a customer facing role expected to work directly with customers on site.
Responsibilities
• Drive innovation in AI and strategic technologies aligned with Microsoft’s priorities: Holds subject matter expertise in other tools inside and outside areas of expertise. Leads identification of internal tools and creation of new tools that will be useful for creating the product, determining if methods are still applicable for the current solution. Focuses on Commercial Success and platform/product adoption. Shares best practices and teaches others about new tools and strategies. Remains current by investing time and effort into staying abreast of current developments.
• Strengthen customer trust through enhanced platform resiliency and security: Partners with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements for one or more complex scenarios. Leverages a variety of feedback channels to incorporate insights into future designs or solution fixes. Leads incorporation of appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value. Determines additional critical metrics. Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale and shares knowledge with other engineers.
• Drive strategic partnerships with a focus on customer experience: Partners with CxOs to identify, prioritize, and scope programs/projects to significantly improve customer value for Microsoft and collaboration with engineering and product teams. Leads incorporation of appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value. Determines additional critical metrics.
Qualifications
Required Qualifications:
Bachelor's degree in computer science or related technical field AND extensive years of technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
Preferred Qualifications:
Master's degree in computer science or related technical field AND advanced years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
Possesses a breadth of knowledge across cloud computing topics and Azure, as well as specialist hands-on depth expertise across GenAI and platform services.
Demonstrated technical expertise in Microsoft Fabric, including secure, compliant end-to-end solution delivery (data integration through semantic model and reporting), with strong governance for regulated environments (IAM, encryption, monitoring, data governance), plus automation and optimization of pipelines/jobs for performance, cost, and BCDR, and integration with core Azure/Microsoft services; experience building data agents and ability to implement rigorous testing/observability and responsible AI controls.
The ability to meet Microsoft, customer, and / or government security screening requirements is required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
#CES #CXA
Software Engineering IC5 - The typical base pay range for this role across United Kingdom is £ 93,500.00 - £ 161,800.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html
Software Engineering IC4 - The typical base pay range for this role across United Kingdom is £ 74,700.00 - £ 122,600.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html
Software Engineering IC5 - The typical base pay range for this role across Ireland is € 99,800.00 - € 172,400.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html
Software Engineering IC4 - The typical base pay range for this role across Ireland is € 77,400.00 - € 130,000.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
