As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Location: Remote – United Kingdom, with the ability to travel regularly to fulfillment and hub sites in Manchester and Birmingham, UK, and travel to the US and Australia as needed.
Travel required: Up to 80% travel expectations
Role Description:
As the Process Engineering Manager at ShipBob, you will implement the operational processes within defined functions (Inbound, Outbound, VAS/B2B). You will lead the development of new processes and guide incremental improvements at both the people/process level and within the Warehouse Management System (WMS). Acting as a bridge between Product/Engineering teams and Operators, you will advocate for quality and the merchant experience, influencing functional design and roadmap prioritization. Your communication and implementation scope includes both ShipBob-owned sites and partner-run facilities. This role reports to the Sr. Manager, Process Engineering, who also serves as the backup for this role.
What you’ll do:
- Collaborate with Operations and Product leaders to design and roadmap changes to core operational functions.
- Utilize data to drive decision-making within operational processes and improvements.
- Develop and implement standardized operating procedures (SOPs), stakeholder communication, and operational rollouts.
- Communicate procedure changes clearly to the Operations team.
- Work with Operations leaders to develop and manage plans for new processes.
- Organize and lead training sessions for team members.
- Plan detailed schedules for process rollouts.
- Collect and relay feedback from operators to the product team.
- Manage transitions and certify employees through a Training Certification program.
- Deliver comprehensive reports to track progress and identify areas for improvement.
- Travel regularly to fulfillment and hub sites to observe processes and establish training sessions.
- Comply to all food safety and compliance policies and regulations.
- Perform additional duties and responsibilities as needed.
What you’ll bring to the table:
- 3-6 years of experience in Fulfillment Operations, Process Improvement, and/or Program Management.
- Bachelor’s Degree, ideally in Engineering, Mathematics, or similarly technical field.
- Experience with LEAN/Six Sigma in production environments.
- Established track record of taking ownership and driving results, especially in highly ambiguous situations.
- High degree of curiosity, problem solving, and initiative.
- Excellent written and verbal communication with an audience of Senior company leaders.
- A passion to grow as a leader and influence the ShipBob network and direction of ShipBob Operations.
Perks & Benefits:
- Medical and Wellness Benefits
- Life Assurance
- Income Protection
- Pension Scheme
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
