Process Improvement Manager (Finance 12 month Secondment)

End Date

Tuesday 07 July 2026

Salary Range

£67,023 - £74,470

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

At Lloyds Banking Group, we're inspired by a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses, and communities, and we’re playing a central role in crafting a growing UK economy.
Finance is key to that success by securing and building the financial strength and performance of the Bank. In the Cost Centre of Excellence (CoE) we provide a service dedicated to enabling and serving Finance Business Partners, made up of multiple teams.
This role is for a Process Improvement (PI) Manager that will join a high performing team on a 12-month secondment within the Group Cost Management with an innovative, customer centric philosophy that provides process improvement expertise, delivery, control, challenge and insight. You will be part of a team responsible for improving processes at pace, through the application of Lean, Six Sigma, Agile and Change Management methodologies. The successful candidate will be responsible for driving large PI initiatives through collaboration with Finance SMEs across Group Cost Management and the wider Finance team. They will be required to engage with different teams across the business to deliver the best strategic solutions to the problems identified. It requires the application of experience of Process Improvement within Finance, Process Improvement methods, as well as a demonstrable ability to lead and motivate colleagues to exceptional delivery. Ideally, we would be looking for someone with strong experience of building Power BI reports, implementing Power Automate solutions or embedding AI into the workplace.
You will also be responsible for helping to create a culture of Process Improvement, increasing the focus and quality of Process Improvement across the Group Cost Management team by demonstrating the right values and ways of working.
This is an exciting time to join the Process Improvement team as we expand our journey into new ways of working, supporting teams to deliver new visualisation tools such as Power BI, implementing process automation solutions through the use of Power Automate and embedding new ways of working through the use of AI and Copilot.

Job Description

To succeed in this role, build positive relationships with the Group Cost Management teams. Be visible to key collaborators. Ensure initiatives and products are delivered effectively and efficiently. Seek regular feedback.

Ideally, the successful candidate will have proven experience of identifying and delivering process improvements or change initiatives and have experience of working in Finance.

Accountabilities

• Uncover, understand and deliver Process Improvement initiatives:
• Accountable for the approach and is a single point of contact throughout delivery of BAU
• Lead the project team to understand and document processes, customer views, identification and validation of problems and 'waste', agreeing the most appropriate opportunities for improvement
• Collaborate to identify solutions and agree the best way forward with SMEs, and suppliers
• Track delivery of improvement projects, and manage plans, risks, issues, dependencies
• Ensure the Group Cost Management is engaged in Process Improvement, with active participation, PI infrastructure, communications, recognition, and developing skill sets
• Share knowledge of Process Improvement across Finance; building skills in others
• Support the enablement of Power BI, Power Automate and AI solutions.

Team Management

• Actively manage, develop and motivate colleagues to create a high performing and engaged project team to achieve objectives and deliver above expectations
• Review and oversight of project team output and deliverables, and timely escalation to appropriate management for issue resolution

Stakeholder Management

• Represent the Process Improvement Team across stakeholders, including but not limited to the Group Cost Management teams, Business Partners teams, Finance Platform and Group Finance Support Teams
• Develop and maintain regular contact and strong working relationships with key stakeholders
• Provide insightful information, guidance and advice to influence and aid stakeholder decisions

What about you?

In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Together we make it possible!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.