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WISE

Product Analytics Director - Onboarding and Scalable Growth

Posted Yesterday
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Hybrid
London, England
Senior level
Hybrid
London, England
Senior level
Lead product analytics for the Onboarding Squad, managing a team of analysts to enhance customer onboarding and experience through impactful data analysis.
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Company Description

ABOUT WISE

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. 

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

THE ROLE

We’re looking for a Senior Analytics Manager to lead product analytics for the Onboarding Squad at Wise. You’ll join a squad leadership team comprising Product, Engineering, Design and Research, and lead a team of 7 analysts. 

The Onboarding Squad owns the website and onboarding flow experiences which all customers go through to start using Wise, the login experience on all platforms which makes it convenient for customers to log in while keeping bad actors out, and brings people and businesses to Wise via our referral programme and SEO.

WHAT YOU’LL DO

  • Ensure accurate, impactful, fast decision making throughout the squad with high quality analysis, raising the bar for a/b testing and helping us to iterate faster. Make accurate datasets and insights widely available for self-serve.
  • Lead and develop a team of high performing, happy analysts (individual contributors and managers). Support analyst professional development via performance feedback & coaching; hire and plan capacity; ensure analyst time is spent to maximise impact; increase scalability via automation.
  • Partner with Product/Engineering/Design/Research leads to increase impact across the squad. Identify opportunities for customer impact and bring them to life; review team plans and progress, giving them effective feedback.
  • Create and communicate a clear picture of progress against the squad’s goals. Ensure that the squad has clear goals, measurable KPIs and narrate our progress and communicate where action is required (whether inside or outside of the squad).

This is an AL2 role. For more information on our Analytics Career Map and levelling structure, click here

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Top Skills

A/B Testing
Analytics

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