The Product Communications Manager will develop and execute multi-channel customer communication plans, ensuring clarity and alignment with business goals, while producing innovative content across various platforms.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of the Product Communications Manager at Coupa:
We are looking for a highly motivated, dynamic, and experienced customer communications professional to join our team. In this role, you will lead the development and execution of multi-channel customer communication plans across a wide range of projects. The ideal candidate is a highly skilled writer and communicator with a customer-centric mindset and an innovative/dynamic approach to comms.
What You’ll Do
- Write internal and external communications that are clear, concise, and closely aligned to strategic business goals. These include emails, in-app messages, FAQs, and presentations.
- Plan and execute operational customer communication plans across topics such as technical migrations, releases, compliance requirements, and product lifecycle updates.
- Manage communication strategy for customer touchpoints such as newsletters, event invitations, and user groups.
- Create Outreach content and Marketo programs targeted at customer audiences, while continually optimizing campaigns to improve performance.
- Develop and implement new formats such as microlearning modules, bite-sized updates, videos, and other approaches to keep communications fresh and impactful.
- Manage any function-specific internal communication channels such as intranet site, Slack channels, newsletters, or town halls.
What You Will Bring to Coupa
- 10 years of of progressive experience in customer communications or corporate communications roles.
- Bachelor's degree (or equivalent) in a relevant field such as Marketing, Communications, Journalism, or a related field.
- Strong writing, editing, and verbal communication skills with attention to detail.
- Ability to work effectively with senior leadership and across multiple departments.
- Excellent interpersonal skills and a collaborative mindset.
- A passion for leveraging technology and different mediums such as video to produce engaging communications for our customers.
- Proven ability to organize and present complex information in a clear, compelling, and easy-to-understand manner.
- Ability to take initiative and plan, co-ordinate and execute work across multiple projects with competing priorities.
- Experience using various digital communication platforms and related tools for example: marketo, outreach, salesforce, hereto, powtoons, and camtasia
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Camtasia
Marketo
Outreach
Powtoons
Salesforce
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