Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Workflow Client Service, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Communicate vision and strategy for the product area
- Form and lead productive client relationships with firm-wide stakeholders in lines of business
- Gather and prioritize new product requirements through discovery and curation sessions
- Form technology product roadmap
- Responsible for managing and prioritizing the backlog of product enhancements, feature requests, production stability and non-functional delivery.
- Coordinate feature validation efforts with key stakeholders
- Communicate well with technologists, stakeholders, and senior management
Required qualifications, capabilities, and skills
- Prior experience with ServiceNow modules and product understanding
- Successful track record for bringing products and capabilities 'to market'
- Experience with roadmaps, milestones, and scoping/estimation
- Demonstrated experience with partnering across teams to deliver on desired outcomes
- Experience working in agile delivery teams
- Critical Thinking (anticipates problems and establishes methods to mitigate)
- Strong analysis and visualization skills including data driven solutiuons
- Stakeholder Management
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- ServiceNow Business Continuity Management module
- ServiceNow experience or certifications
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Top Skills
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