Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Merchant Services Dispute Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Lead the development and management of the dispute resolution product strategy within the payment space
- Collaborate with cross-functional teams to identify and implement process improvements that enhance efficiency and effectiveness in dispute management
- Analyze data to identify trends, insights, and opportunities for process optimization and cost reduction
- Prepare and deliver compelling leadership decks and presentations to communicate product vision, strategy, and performance
- Develop and implement innovative solutions to reduce network costs and increase revenue, focusing on process strengthening and automation
- Act as the primary point of contact for all dispute-related product inquiries and issues, ensuring timely and effective resolution
- Monitor industry trends and best practices to ensure the dispute management process remains competitive and aligned with business objectives
Required qualifications, capabilities, and skills
- 5+ years of experience in product management
- Strong proficiency in data analysis, with the ability to interpret complex data sets and derive actionable insights
- Advanced skills in PowerPoint and Excel, with experience in preparing and presenting leadership decks
- Proven track record of developing innovative ideas to reduce costs and increase revenue through process improvements and automation
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Strong problem-solving skills and a proactive approach to identifying and addressing challenges
- Ability to work independently and manage multiple priorities in a fast-paced environment
Preferred qualifications, capabilities, and skills
- Bachelor's degree in Business, Computer Science, or a related field
- 2 years of experience in the Dispute Management within the payment industry
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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