ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
Product Manager- PSA
The Product Manager is responsible for the planning and execution of ConnectWise platforms, from gathering requirements, designing technical and functional specifications, managing the product backlog, and coordinating development efforts through to implementation and subsequent support. This role works in partnership with cross functional teams to coordinate and enhance development efforts, aid partners in product navigation, and find effective solutions.
Essential Duties & Responsibilities:
• Provides support to the Product Management team, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Defines and drives the business plan, strategy, and positioning of the products to align to corporate growth strategy
• Collaborates to discover solutions to identified problems, using sound judgement to assess risks, and to lay out the value of your solution in a well-structured, data-informed, written narrative
• Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities
• Interacts with customers and prospects to define market requirements and communicates the needs to the development team
• Monitors product performance to evaluate adoption rates, user experience, and production issues
• Prioritizes the product backlog in conjunction with overall business and partner needs
• Represents ConnectWise in all partner engagements, events, conferences, and other venues
Knowledge, Skills, and/or Abilities Required:
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partner requirements
• Strong communication and presentation skills (verbal and written) with the ability to effectively communicate with both technical and non-technical partners
• Ability to work in rapid pace environment with multiple projects, while maintaining high quality work
• Demonstrated commitment to partner and team-oriented management
• Familiarity with software development, database, server/client, and similar technical concepts
• Demonstrated understanding of the techniques and methods of modern product management
• Must be detail-oriented and able to work on multiple priorities simultaneously
• Knowledge of MSDP industry
• Preferred: Knowledge of Agile Methodology, software development life cycle, and Atlassian Product Suite
Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field or related business experience
• 5+ years relevant experience
• Preferred: Experience in ConnectWise PSA application
Working Conditions:
• On-site/Hybrid/Remote depending on location
• 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
