Professional Services Senior Manager - UK&I

Professional Services Senior Manager - UK&I is responsible for overseeing the successful delivery of billable professional services engagements, leading and developing a high-performing team, and ensuring the financial health and growth of the services portfolio. This role is accountable for customer satisfaction, operational excellence, and achieving key financial metrics, while driving strategic initiatives and continuous improvement across the portfolio.
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Customer Delivery & Engagement

• Oversee the end-to-end delivery of professional services projects, ensuring high-quality, on-time, and within-budget outcomes for customers.
• Serve as an executive sponsor for key accounts, building trusted relationships with customer stakeholders and ensuring alignment with their business objectives.
• Drive customer satisfaction and referenceability through proactive engagement, issue resolution, and value realization.

Team Management & Leadership

• Lead, mentor, and develop a team of services managers, consultants, and project managers, fostering a culture of collaboration, accountability, and continuous learning.
• Set clear performance expectations, provide regular feedback, and support career development for team members.

Financial & Operational Management

• Own the P&L for the services portfolio, including revenue forecasting, margin management, and resource utilization.
• Monitor and report on key financial KPIs such as billable utilization, backlog, project profitability, and revenue growth.
• Implement best practices for project governance, risk management, and operational efficiency.

Strategic Leadership

• Develop and execute the portfolio strategy in alignment with company goals, identifying new service offerings and market opportunities.
• Collaborate cross-functionally with Sales, Product, and Customer Success to drive integrated solutions and customer outcomes.
• Lead change management initiatives to scale delivery capabilities and improve customer experience.

• Education: Bachelor's degree in Business, Technology, or a related field required; Master's degree or relevant certifications (e.g., PMP, PgMP) preferred.
• Experience: Minimum of 10 years of experience in professional services, consulting, or a related field, with at least 5 years in a leadership role managing large-scale, billable services portfolios and teams.
• Leadership: Demonstrated ability to lead, mentor, and develop high-performing teams, including direct people management and fostering a culture of accountability and growth.
• Financial Acumen: Proven track record of managing P&L, driving revenue growth, optimizing resource utilization, and achieving financial KPIs for a services portfolio.
• Customer Focus: Strong background in building and maintaining executive-level customer relationships, driving customer satisfaction, and delivering outcome-based solutions.
• Cross-Functional Collaboration: Experience partnering with Sales, Customer Success, Product, and Engineering to deliver integrated customer solutions and drive business outcomes.
• Strategic Thinking: Ability to develop and execute portfolio strategies, manage change, and scale delivery capabilities in a fast-paced, dynamic environment.
• Communication: Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels and present complex information clearly.
• Industry Knowledge: Deep understanding of SaaS, cloud technologies, and professional services best practices.

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .