Programme & Projects Support Officer - Strategic Initiatives & Governance

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Reporting to: Chief of Staff, Customer Excellence
We are seeking a highly proactive Programme & Projects Support professional to enable the successful delivery of large-scale strategic initiatives. This role plays a critical part in ensuring that enterprise events, programs, and ongoing initiatives are executed seamlessly across multiple business units, with a strong focus on alignment, communication, and continuous improvement.
Key responsibilities

• Lead operational support for major strategic, company-wide events, ensuring logistics, content development, stakeholder alignment, and execution are delivered to a high standard and on schedule.

• Act as a central coordination point across multiple business units, partnering closely with Enablement, Marketing, Communications, and other functions to ensure priorities, dependencies, and deliverables remain aligned.

• Manage ongoing strategic programs end-to-end, from planning and execution through to tracking progress, managing risks, and driving follow-through on outcomes.

• Serve as a key point of contact to connect related strategic initiatives, proactively identifying overlaps, dependencies, and opportunities for alignment across programs.

• Document, standardize, and continuously improve processes, leveraging new tools and technologies to increase efficiency, scalability, and clarity across ways of working.

• Identify and support programs that improve employee experience and engagement, using insights from delivery and stakeholder feedback to recommend enhancements.

• Track milestones, actions, and risks, escalating issues where required to ensure timely delivery of strategic objectives.

• Support internal communications and executive reporting, ensuring updates, outcomes, and decisions are clearly captured and shared with relevant stakeholders.

• Continuously assess how initiatives are operating, identifying opportunities to streamline execution, improve governance, and enhance impact.

Qualifications
To be successful in this role, you are:

• Outcome-focused, with the ability to translate strategic intent into practical execution and measurable results.

• Highly collaborative, confident working across diverse teams and senior stakeholders in a matrixed environment.

• A self-starter who thrives in dynamic, fast-moving environments and is comfortable managing ambiguity.

• Structured and detail-oriented, with a strong ability to bring clarity, organization, and discipline to complex initiatives.

• Trusted and diplomatic, able to handle sensitive information and navigate competing priorities with professionalism.

• Curious and improvement-driven, actively seeking better ways of working through process refinement and technology adoption.

• A clear and confident communicator, able to refine complex information for executive-level audiences.

Preferred qualifications

• PRINCE2, PMP, or similar project management certification.

• Experience supporting enterprise-wide programs, strategic events, or transformation initiatives.

• Exposure to governance frameworks, executive forums, or large-scale organizational initiatives.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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