Role Summary:
The project manager is a resource in the Newark QRC responsible for supporting the DCIQ (Disassemble, Clean, Inspect & Quote) process as related to our Aftermarket offerings & managing Repair orders through to their conclusion.
This includes but is not limited to: Customer facing activities related to order acquisition/fulfilment processes including proposal development & submission based on DCI findings, scope review, pricing analysis, order processing and coordination with multiple internal & external stakeholders. The position reports to the Customer Service Supervisor
Fresh graduates are welcome to apply!
Your role:
- Review all customer inquiry related documents while addressing all relevant technical and commercial requirements directly provided by Flowserve or sub-suppliers.
- Develop DCI routers. Develop work scope routers using DCI inspection report and customer information/specifications. Develop job pricing based work scope routers, sub supplier feedback and parts pricing data
- Ensure sub-suppliers are compliant to technical specification and, when applicable, have had specific contract requirements passed down to them as appropriate
- Develop quotation using the job pricing information, scheduled component deliveries
- Review customer purchase order for alignment with Flowserve quotation. Resolve any difference prior to order acceptance
- Coordinate and manage sub supplier requests, replacement parts and components, labor estimates and quotations related to Aftermarket requests, including effectively negotiating terms and pricing
- Ensuring clean hand over of orders to the project coordination team, holding pass gate meeting if applicable
- Support ordering processing/project coordination as required.
- Manage the customer experience by acting as main point of contact for the order. Provide customer updates as requested.
- Demonstrate ownership and accountability for total project execution, performance, and safety (project initiation to project completion) on all assigned projects.
- Ensure all projects meet department & customer Key Performance Indicators to ensue company goals are met.
Your profile:
- Engineering related qualification (HNC or above) or significant related work experience.
- Background in Pumps or equipment repair processes and procedures within a manufacturing environment is preferrable.
- Effective oral and written communications skills.
- Interpersonal skills, able to interact effectively with both internal colleagues and external customers.
- Able to complete work on time and to required specifications.
- Demonstrate ability to work collaboratively to meet both company & customer expectations on orders
- Proficient computer skills, Microsoft Office and navigate in ERP systems
What we offer (among other benefits):
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Yearly bonus
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Life insurance
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Employee referral bonus
What We Do
Flowserve is one of the world's largest manufacturers of pumps, valves and seals with over 19,000 employees in over 60 countries. Built on more than 50 world-renowned heritage brands, the equity and customer loyalty we have earned over the past 220 years is the foundation of our leadership position across the globe.