Receptionist - Workflow Coordinator

Receptionist Workflow Coordinator

Salary: £26,000 per annum, plus company benefits

Location: Edinburgh,

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, rotational shifts between 8.00am and 6.00pm

Work model: Fully onsite

Williams Lea seeks a Receptionist Workflow Coordinator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

As a Reception Workflow Coordinator, you will play a hands on role in managing daily reception tasks, ensuring a high standard of client service, and coordinating the workflow to ensure smooth operations. You will act as a central point of contact for visitors and staff, playing an integral part in streamlining internal communications and supporting the administrative functions of the business.

Key responsibilities 

• Reception Management: Greet visitors and clients in a professional manner, manage incoming calls and emails, and handle inquiries.

• Workflow Coordination: Assist in scheduling meetings, organising appointments, and managing daily administrative tasks to maintain efficient office operations.

• Hands-On Administrative Support: Provide direct support to different departments by handling documentation, filing, and data entry.

• Visitor & Client Assistance: Oversee the signing-in process, ensuring security protocols are followed while delivering excellent customer service.

• Office Coordination: Manage supplies, monitor inventory levels, and liaise with vendors for office needs.

• Problem Solving: Respond to any issues at the reception desk, troubleshoot on-the-spot problems, and provide support to staff as needed.

Personal attributes

• Proven experience in a reception, administrative, or coordinator role.

• Excellent verbal and written communication skills.

• Ability to work autonomously while being a team player.

• Proficient in Microsoft Office.

• Ability to remain calm under pressure and solve problems efficiently.

• Strong customer service skills and a welcoming, professional demeanor.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

• Life Assurance

• Private Medical Insurance

• Dental Insurance

• Health Assessments

• Cycle-to-work scheme

• Discounted gym memberships

• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).