Do you have a bubbly and friendly personality?
We are looking for vibrant individuals to join our Reception Team at The Kenmore Club. We operate the Resort 365 days a year so this role is permanent and not seasonal. You may be required to work evenings and weekends according to the department rota.
Reporting to the Head of Reception the main job duties will include, but are not limited to:
• Checking guests in and out of the accommodation, dealing with any queries, complaints and requests they may have, handling cash and taking payments where appropriate
• Answering the switchboard in a timely and professional manner
• General administrative duties and daily banking
• Being the first point of contact for all guests ensuring the expectations are met if not exceeded
• Promoting the resort and company through Social Media channels
• General ad hoc duties as requested by your managers
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
• Previous experience in a similar role would be advantageous but not essential
• The ability to multi task and work calmly under pressure
• A genuine, friendly, natural and outgoing personality
• Good organisational skills and attention to detail
• The ability to work on your own initiative as well as part of a team
• Have a ‘can do’ and positive approach
• Flexibility
• Must be computer literate
What's In It For You?
We have a range of benefits including:
- Use of the Leisure Facilities
- Team Member Getaway Program including discounted stays at any of our Resorts
- Access to our Employee Assistance Program, caring for your wellbeing
- Spark Recognition, rewarding outstanding Team Members
- Perks at Work Membership, including discounts and cash back across various sectors
- Great learning & development opportunities including a vast apprenticeship catalogue
Reporting to the Head of Reception the main job duties will include, but are not limited to:
• Checking guests in and out of the accommodation, dealing with any queries, complaints and requests they may have, handling cash and taking payments where appropriate
• Answering the switchboard in a timely and professional manner
• General administrative duties and daily banking
• Being the first point of contact for all guests ensuring the expectations are met if not exceeded
• Promoting the resort and company through Social Media channels
• General ad hoc duties as requested by your managers
• Previous experience in a similar role would be advantageous but not essential
• The ability to multi task and work calmly under pressure
• A genuine, friendly, natural and outgoing personality
• Good organisational skills and attention to detail
• The ability to work on your own initiative as well as part of a team
• Have a ‘can do’ and positive approach
• Flexibility
• Must be computer literate
