Regional Channel Account Manager

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

Our Regional Channel Account Manager is responsible for recruiting, onboarding, and managing Systems Integrators, Digital Agencies, and eCommerce consultants focused on enterprise ecommerce. You will work closely with Sales and Marketing to manage the enterprise channel pipeline and go-to-market activities that bring new clients to the BigCommerce platform. Your passion and success will help enable our mission to democratize commerce and change people’s lives through our platform. You will have experience of acquiring, managing and developing partners.

• Drive indirect sales revenue by recruiting, onboarding, and managing Global Systems Integrators, Digital Agencies, Venture Capitalist & Private Equity Groups, Digital Transformation Consultants, and Enterprise Performance Marketing Agencies

• Partner with Sales to drive lead volume and close deals

• Work with Partners to drive joint marketing initiatives through events and other marketing campaigns

• Work closely with the BigCommerce Enterprise Sales, Sales Leadership, Product, and Client Success teams (Onboarding and Account Management) to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the BigCommerce platform

• Deliver compelling capabilities demonstrations of the BigCommerce platform and address high level technical questions, serving as as subject matter expert around how eCommerce platforms fit within overall digital commerce ecosystems

• Work closely with the Sales  and Strategic Business Development teams to project manage and execute on our strategy

• Build strategic GTM plans with key agencies to drive net new pipeline

• Ability to travel domestically or internationally as needed. This job may require upwards of 30% travel (14-16 weeks annually) to meet with clients which may require overnight stays on occasion

• Land and expand key accounts. Find upsell and cross sell opportunities with strategic enterprise agency partners

• Train & educate multiple teams within an organization. Ability to deliver powerful presentations

• Work with  marketing for our account based management strategy for named target accounts

• Successful Software or SaaS Sales Professional

  • 6+ years software, ecommerce or SaaS sales experience with a focus on consultative solutions selling in a rapidly growing and fast-paced environment

  • 3+ years experience in a quota based Channel Sales

  • Experience working in a Recurring Revenue or SaaS organization

  • Keen understanding of the ecommerce vendor competitive landscape

  • Bachelor’s degree, ideally in business or similar field preferred

  • Strong project management skills. Ability to prioritize activities, remain focused on strategic objectives whilst meeting tactical objectives 

• Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue goals and objectives, within a complex client acquisition driven business, preferably in the mid-market or enterprise space

• Action Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others

• Sales Star and Master Negotiator - You are a great salesperson with sales methodology knowledge who will be the role-model of sales excellence for the team. Your extensive experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships

• Master Communicator - You provide the information to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical. You will have one or more foreign languages that include French, Italian, German, Spanish

• Customer Focused - You have a passion for eCommerce and helping businesses become wildly successful and are dedicated to meeting the expectations and requirements of internal and external customers. You get first-hand information and use it for improvements in products and services, act with customers in mind, and establish and maintain effective relationships with customers, gaining their trust and respect

• Strategist - You have perspective and can see and discuss multiple aspects and impacts of issues and project them into the future, recognize what can/should be done now to affect future performance, and see and understand the challenges between the current and the ideal situation

• Business Acumen - You know what to prioritize, creatively solve complex problems, and use data to make decisions. You have a deep level of knowledge about how businesses work, keep up with relevant practices and trends, and know the competition

• Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time

• A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily development and maintain schedules

• Collaborative - You have demonstrated success working cross-functionally in matrixed organizations.and have the ability to forge strong bonds and work collaboratively with key external and internal partners such across Product Development, Channel, Marketing, other sales channels

• Composed - You know how to remain collected in a fast-paced, high pressure, dynamic environment and carry out responsibilities with minimal direction

• Flexible - You not only cope with change, you thrive on it and can shift gears comfortably

• Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members

• Technically Adept - You pick up on technical things quickly, enjoy learning new skills and knowledge, and are adept at staying ahead of the curve on relevant industry, company, product, or technical knowledge. You have deep understanding of Salesforce.com and CRM best practices and ideally have a basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools). Technical knowledge and/or ability to write code is a plus

• Courageous and Ethical - You possess professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way

• Travel Flexible - Ability to travel domestically or internationally as needed. This job may require upwards of 25% travel to meet with partners which may require overnight stays or week long stays at locations (depending on project)

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(Pay Transparency Range: $108,000-$182,000)

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.