ModSquad
Remote Tier 1 Customer Support Tickets/Emails (Nigeria/JAM/PH/LATAM) - Digital Subscription Platform
ModSquad has partnered with a commercial digital library, e-book, and audiobook subscription service available worldwide.
Our team provides customer service through Zendesk, handling refunds, subscription cancellations, payment issues, feedback, feature requests, tech issues, login issues, deletion of documents and accounts, and newsletter inquiries. We also handle any questions concerning Slideshare tickets.
The project is looking for A superstar Tier 1 mod who can learn quickly, adapt to a fast-paced environment, and respond to different types of customer requests with empathy and a personal touch.
Project Hours (all times Pacific):
24/7
Hourly Rate:
To be discussed in the interview phase
Commitment:
90 days
20 hours per week
Orientation Begins:
March 2, 2026
Language:
English
What We Are Looking For:
- Strong attention to detail with the ability to accurately review and interpret information
- Ability to analyze data, identify patterns, and flag inconsistencies or risks.
- Strong problem-solving skills and the ability to make logical, well-reasoned decisions
- Ability to prioritize tasks and manage multiple workflows simultaneously
- Clear documentation and reporting skills, ensuring findings are communicated accurately
- Comfortable following processes, workflows, and quality standards
- Ability to remain focused and objective when reviewing high volumes of information
