Renewals Account Manager

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply.  Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

We are seeking a dedicated Renewals Manager with a proven track record in sales and account management, ideally with experience in open source or similar enterprise software environments. The Renewals Manager will play a critical role in ensuring the continued success and satisfaction of our existing customer base by focusing on contract renewals and opportunities for account expansion. This position is perfect for a sales professional who have contributed to the customer retention efforts for early-stage enterprise products in an entrepreneurial setting. As a Renewals Manager, you will be a key player in our growth strategy, directly contributing to the stability and expansion of our recurring revenue.

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What you'll be doing:

• Develop and implement a comprehensive strategy for contract renewals, focusing on maximizing retention rates and identifying upsell and cross-sell opportunities within our existing customer base.
• Work closely with account executives to ensure a seamless renewal process, understanding customer needs and aligning our solutions to meet those needs.
• Working several quarters ahead of renewal dates to ensure customer readiness, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing renewal.
• Identify expansion opportunities to generate additional revenue, driving those opportunities to closure and/or ensuring that the appropriate account team are engaged to maximize the opportunity.
• Act as the primary point of contact for renewal-related inquiries, building and maintaining strong relationships with our customers to ensure their continued satisfaction and loyalty to Kong.
• Conduct account reviews and planning to forecast renewals accurately, identify at-risk accounts early, and implement strategies to address potential churn.
• Leverage customer feedback and insights from the renewal process to contribute to product development and improvement initiatives.
• Represent Kong with the utmost professionalism, providing exceptional support and guidance to our customers throughout the renewal process.
• Fulfill any additional tasks as required by the manager.

What you'll bring:

• A genuine commitment to ensuring customers see the value and benefit from their investment in Kong.
• 2+ years of experience in sales, sales development, or account management, with a preference for candidates with a background in enterprise software; knowledge of open source, APIs, and/or infrastructure software is highly advantageous.
• Demonstrated ability to maintain and grow customer relationships, with a strong focus on achieving high retention rates.
• Excellent communication, interpersonal, and negotiation skills, capable of effectively managing customer expectations and closing renewals.
• A results-driven approach, motivated by meeting and exceeding targets and objectives.
• Strong analytical skills to track and forecast renewal metrics, coupled with a strategic mindset to identify growth opportunities within the existing customer base.




• This role is an excellent opportunity for a sales professional looking for a challenging yet rewarding career path focusing on renewals and account growth. Join our team and be a part of our mission to support and drive the continued success of our customers.

About Kong: 

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption.  Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market.

83% of web traffic today is API calls!  APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another.  Therefore, we believe that APIs act as the nervous system of the cloud.  Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!  

For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.

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