Risk Manager - Operational Resilience

End Date

Friday 24 April 2026

Salary Range

£78,372 - £87,080

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

responsible for leading and embedding Operational Resilience within LBCM, acting as a control expert within the CIB Chief Controls Office. The role ensures that Important Business Services (IBS), Important Business Processes (IBP), and supporting assets are identified, mapped, tested, governed, and continuously improved in line with Group policy, regulatory expectations, and the Operational Resilience Operating Model.
The role provides oversight, challenge, and assurance, working closely with business owners, platform leads, and pillar representatives to strengthen resilience outcomes and control effectiveness across LBCM

Job Description

Operational Resilience Oversight & Delivery

• Lead the delivery of the Operational Resilience lifecycle for LBCM‑owned services and processes, ensuring compliance with Group standards and policy requirements.
• Act as a subject matter expert on Operational Resilience, providing guidance, challenge, and pragmatic solutions to senior stakeholders across LBCM.

Important Business Services & Processes

• Support and challenge IBS Owners and IBP Owners to ensure services and processes are clearly defined, documented, and maintained.
• Ensure accurate end‑to‑end mapping of dependencies across People, Technology, Places, Data, and Supply Chain pillars, with clear ownership and accountability.

Control, Risk & Vulnerability Management

• Identify, assess, and oversee material resilience vulnerabilities and control weaknesses, ensuring appropriate remediation plans are agreed and tracked.
• Provide independent challenge to first‑line assessments, scenario results, and tolerance justifications, consistent with the Chief Controls Office mandate.
• Integrate Operational Resilience considerations into broader risk, control, and assurance activity where required.

Scenario Testing & Assurance

• Design, coordinate, and oversee scenario testing activity to assess severe but plausible disruption impacts.
• Review scenario outcomes, identify systemic weaknesses, and drive sustainable remediation and learning across LBCM.

Governance, Reporting & Regulatory Readiness

• Produce high‑quality Operational Resilience MI, analysis, insights and papers for LBCM COO, LBCM governance forums, and senior management – including LBCM Risk Committee, LBCM Board Risk Committee, LBCM Board and the PRA/FCA.
• Support internal audit, regulatory engagement, and assurance reviews by providing clear evidence, documentation, and expert input.

Capability, Culture & Ways of Working

• Embed a strong resilience culture across LBCM by coaching role holders and promoting clear accountability for resilience outcomes.
• Contribute to the development and maturity of Operational Resilience capability within the Job Family.

Key Stakeholders

• LBCM IBS Owners and IBP Owners
• Chief Controls Office leadership
• Business Platform Leads and Technical Platform Leads
• Pillar Resilience Officers (People, Technology, Places, Data, Supply Chain)
• Group Operational Resilience teams
• Risk, Audit, and Regulatory stakeholders

Skills, Knowledge & Experience

• Certificate Business Continuity (CBCI) or equivalent
• Strong knowledge of Operational Resilience concepts, lifecycle activities, and regulatory expectations.
• Experience overseeing IBS/IBP mapping, dependency management, and scenario testing.
• Proven ability to provide effective control‑focused challenge while maintaining strong stakeholder relationships.
• Experience using Operational Resilience and risk tooling to support analysis and reporting.
• Confidence operating in complex, regulated environments with senior stakeholders.

Decision‑Making & Autonomy

• Operates with a high degree of autonomy within the Group Operational Resilience framework.
• Escalates material risks, control issues, and breaches through defined governance routes.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.