As a Sales and Retention Call Centre Agent, you will work remotely, achieving sales targets, enhancing customer satisfaction, and providing tailored solutions based on customer needs.
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What We'll Bring:
Work remotely from home within South AfricaThis job advertisement is part of our ongoing talent pipelining efforts for roles that we continuously recruit for. While this is not an active vacancy at the moment, we are always looking to connect with skilled professionals who may be a great fit for future opportunities. By applying, you will be considered for upcoming roles as they become available, and we will reach out to suitable candidates accordingly.
Our positions allow you to work remotely in South Africa.
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.
A Minimum of a 100 mbps upload and download speed is required, should you be successful, you will need to upgrade your line in order to work effectively.
What You'll Bring:
- Minimum Matric qualification
- Proven success in telesales or revenue driven contact center environments, consistently achieving and exceeding sales targets
- Exceptional communication and interpersonal skills, with the ability to build rapport and influence customer decisions
- Customer-centric mindset, skilled at identifying needs and delivering tailored solutions that drive satisfaction and loyalty
- Resilience and adaptability, thriving in a fast-paced, target-driven environment while managing multiple priorities
- Problem-solving ability, capable of handling escalations and providing alternative solutions to retain business
- Tech-savvy and process-oriented, with the ability to quickly learn internal systems, pricing structures, and product offerings
Impact You'll Make:
- Contribute to business growth by consistently meeting and surpassing sales goals
- Enhance customer satisfaction and loyalty through effective problem-solving and personalized service
- Strengthen the company’s brand reputation by delivering a seamless, solutions-driven experience
- Support risk mitigation and process improvement for customers, helping them optimize their operations
- Foster a culture of continuous learning and professional development, leveraging opportunities for growth and income potential
TransUnion Job Title
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