Sales Operations Manager

At Keywords Studios, we don't just work in the video games industry—we help build it. We provide end-to-end creative and technical services to the world’s biggest game developers and digital content creators. Our mission? To help our clients imagine more and bring to life digital experiences that entertain, connect, and educate billions of people worldwide.

Within our Globalize service line, we ensure that incredible content successfully reaches audiences all over the planet. To fuel our next phase of growth, we need a champion behind the scenes to optimize how we sell.

We aren’t looking for a traditional tool-administrator. We need a Sales Operations Manager who will act as the crucial bridge between high-level strategy and flawless execution.

Partnering directly with our Globalize Client Engagement Directors, you will co-design winning sales strategies, own our revenue forecasting models, and ruthlessly eliminate friction from our sales cycle. If you look at complex datasets and see a story waiting to be told, and if you get a thrill out of building scalable, efficient workflows—this is your next big move.

• Optimize the Funnel: Audit, design, and deploy scalable sales workflows that strip away administrative burdens, allowing our sales teams to focus on what they do best: winning business.
• Tech & Automation: Drive the rollout and adoption of sales tools and automation.
• Empower the Team: Partner with our People & Engagement and Implementation teams to ensure the sales force is trained, equipped, and excited about new tools and methodologies.
• Master the Data: Design and maintain clean data management processes from storage to reporting.

• Predict the Future: Build, evolve, and maintain predictive forecasting models that give leadership a crystal-clear view of future revenue.
• Analyze the Pipeline: Dive deep into win rates, pipeline velocity, deal sizes, and churn to spot risks before they happen and uncover hidden opportunities.
• Tell the Story Behind the Numbers: Move past raw data. You’ll deliver weekly, monthly, and quarterly dashboards that provide leadership with the critical "so-what" insights needed to steer the business.
• Cross-Functional Collaboration: Model seamless ways of working across departments to pull holistic operational insights together.

• Go-To-Market (GTM) Strategy: Collaboratively define target markets, set equitable quotas, and design high-impact sales territories alongside Client Engagement and Production leadership.
• Trusted Advisor: Serve as a key advisor to leadership by providing the data-backed frameworks required to make major business decisions.

• The Track Record: Proven success in Sales Operations, Revenue Operations, Business Operations, or Sales Analytics.
• The Tech Stack: Deep experience with CRMs (Salesforce preferred), advanced Excel/Google Sheets mastery, and familiarity with AI-assisted solutions.
• The Mindset: A rare combination of high-level analytical thinking and absolute attention to detail. You translate complex data sets into practical, actionable steps.
• The Soft Skills: Exceptional communication. You know how to manage stakeholders, influence teams, and pitch data-driven strategies effectively.
• The Edge: Prior experience with sales forecasting, pipeline management, or commission tracking is a huge plus.

Keywords Studios is deeply committed to our Equal Opportunities Policy, striving to create an inclusive, welcoming workplace where every voice is heard and every employee can thrive.