Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
What will you be doing?
You will be joining an energetic and diverse Customer Operations team, where we put customers & world-class customer service at the heart of everything we do. This role will specifically be supporting our 250+ independent sellers across the UK and their merchants. We assist our sellers and merchants through multiple communication channels to educate them about our products and resolve their requests. We always listen to them suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems. Day-to-day you will be:
Answering a high volume of incoming calls/emails/web chats
Providing 1st line support and dealing with call queries, questions and escalations from our
independent sellersMaintain accurate and consistent record keeping while updating notes on the database
Taking care of complaints and escalating as and when necessary to senior management
Assist senior management by identifying trends and issues
What are we looking for?
Previous experience in an inbound customer services or technical support role
Technically astute
Ability to problem solve and work under pressure
High level of accuracy and attention to detail
Ability to act on own initiative, within set guidelines to support customers
Experience providing advice, guidance or technical support over the telephone
Team player
Passionate about people, driven by impact, and motivated to make every interaction
count.
What can we offer you?
25 days of Annual Leave + Bank Holidays
Clearly defined career progression ladder and growth opportunities within the business
Physical and mental health support through our partnership with GymPass, 1-1 therapy
sessions, meditation sessions and access to digital fitness and nutrition appsExtended and improved maternity and paternity leave choices
Private Medical and Life Insurance
Pension Scheme
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
