Salesforce Developer

Job Title: Salesforce Developer

Division: Data, Technology and Innovation

Department: Digital Systems

• Salary: National (Edinburgh and Leeds) ranging from £43,100 to £57,400 and London from £47,300 to £63,000 per annum (salary offered will be based on skills and experience)

• This role is graded as: Associate level 8 – Regulatory

• Your recruitment contact is Benjamin via [email protected]. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team 

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. 

The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency.

Sitting within DTI, the Digital Systems team delivers the systems that enable the FCA to be a more effective and smarter regulator.

Role responsibilities

• Support the design, development, and deployment of AI models and automations within Salesforce, with a focus on Agentforce and Data 360 platforms

• Work with stakeholders to understand business requirements and help translate these into practical AI solutions

• Configure, customise, and help optimise Salesforce AI features, supporting integration with existing systems and alignment with FCA guidelines

• Assist with monitoring and maintaining AI models to ensure accuracy, relevance, and compliance, contributing to ongoing improvements where required

• Provide technical support to business users, including assisting with training and resolving issues related to Salesforce AI functionality

• Create and maintain clear documentation for AI models, workflows and system integrations

• Collaborate with IT security and risk teams to support data privacy and ensure AI solutions meet relevant regulatory requirements

• Keep up to date with developments in Salesforce AI, Agentforce, Data 360, and related technologies

Skills required 

Minimum:

• Ability to document processes and technical specifications clearly and concisely

• Excellent communication and stakeholder management skills

• Proficient in Salesforce configuration, customisation, and integration with third-party systems

Essential:

• Experience in Salesforce platforms particularly Agentforce and Data 360

• Understanding of AI, machine learning and data analytics as applied within CRM environments

• Understanding of data privacy, governance and regulatory requirements

Benefits

• 25 days annual leave plus bank holidays

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our values & culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: our hiring approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timeline

• Advert Closing: 26 April at 11:59pm

• CV Review/Shortlist:  28 April

• First Stage Interviews W/C: 4 May

• Second Stage Interviews W/C 11 May

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.