Senior Account Manager II

DigitalOcean is seeking a Senior Growth Account Manager who will play a critical role in expanding relationships with our existing customers and unlocking their full potential with our products and services. The ideal candidate will focus on driving account growth through strategic planning, identifying and acting on upsell and cross-sell opportunities, and ensuring maximum satisfaction and value realization for each customer.

• Strategic Account Growth: Own and grow a portfolio of existing customer accounts by developing and executing tailored strategies that align with customer needs and drive revenue expansion.
• Onboarding and Engagement: Onboarding process for new accounts to ensure a seamless start, setting the stage for long-term growth. Maintain consistent, meaningful engagement through regular check-ins, updates, and meetings.
• Primary Point of Contact: Serve as the main relationship manager for business and high-value customers, focusing on nurturing long-term, trust-based partnerships that foster growth.
• Growth-Oriented Collaboration: Work closely with support teams to identify opportunities for account growth, including contract renewals, feature adoption, upsell, and cross-sell initiatives.
• Customer Success & Retention: Drive customer retention by understanding customer goals, offering solutions tailored to their needs, and ensuring they derive maximum value from DigitalOcean's offerings.
• Feedback and Advocacy: Act as a customer advocate by collecting and relaying feedback to Product and Engineering teams, enhancing the overall customer experience and aligning our solutions to drive growth.
• Performance Monitoring & Metrics: Track, analyze, and report key metrics related to customer growth, health, and retention, providing data-driven insights to inform strategies and optimize performance.

• 7-10 years of experience in growth account management or sales, with a strong focus on growth and expansion within existing customer bases
• SaaS and Cloud Infrastructure experience 
• Proven ability to develop and execute account growth strategies that drive revenue expansion
• Strong organizational and prioritization skills, with a track record of managing and growing multiple accounts simultaneously
• Excellent communication skills—written and verbal—with an ability to build and maintain relationships focused on growth outcomes
• Deep understanding of upselling and cross-selling techniques, with an ability to identify and act on growth opportunities effectively
• Self-starter who works independently to achieve growth targets and exceeds customer expectations

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. 
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This is a remote role

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