Senior AI Engineer

Let’s fix hospitality, for good.

Hospitality is tough – margins are thin, waste is high, and teams are stretched. But it doesn’t have to be this hard. That’s why we built Nory.

Our CEO, Conor, knows the pain first-hand. After founding and scaling Mad Egg in Ireland, he got fed up with juggling “market-leading” systems, clunky spreadsheets, and endless printouts. So he set out to build the tool he wished he’d had from day one.

Nory is an all-knowing restaurant management system. It blends real-time data with AI predictive analytics, giving operators control of their margins. From food prep to forecasting, it’s operational intelligence that helps restaurants run with consistency, certainty, and profit. The result? Thriving restaurants, better jobs, less waste, healthier margins.

And we’re just getting started. Fresh off a Series B led by Kinnevik, we’ve grown to 70+ people across Ireland, the UK, and Spain – and demand is scaling faster than we ever imagined.

We’re now looking for a Senior AI Engineer to join our growing Insights Team. In this role, you’ll build and scale production-grade AI agents that transform how hospitality operators interact with data and automation at Nory. This is not a research role — it’s a hands-on engineering position at the edge of what’s possible in applied AI. You’ll help define what “production-grade AI” looks like at Nory and set the bar for how we build, deploy, and scale intelligent systems that power a more profitable, sustainable hospitality industry.

As an AI Engineer at Nory, you’ll bring our AI roadmap to life, designing, building, and scaling intelligent agents that supercharge restaurant operations. You’ll work at the intersection of data, engineering, and product, turning cutting-edge AI into real-world impact for hospitality operators.

Here’s what you will be responsible for:

• Design, build, and run multi-step agentic workflows: Orchestrating tools, APIs, and business logic to create reliable and autonomous AI systems.

• Adapt and deploy pre-trained models using prompt engineering, retrieval (RAG), evaluation frameworks, and fine-tuning where needed.

• Integrate AI capabilities directly into core Nory workflows, collaborating with product, design, and data teams to deliver measurable value.

• Solve real operational problems with AI - improving forecasting, automating insights, and reducing friction for restaurant teams.

• Monitor, test, and iterate on live systems, improving reliability, accuracy, and user experience based on behavioural data and real-world feedback.

• Establish best practices for agent design, helping shape how Nory builds and scales AI systems across the business.

• Strong engineering fundamentals: You write clean, maintainable code, understand systems architecture, and can take features from prototype to production. We use Python, but language is secondary to your engineering ability.

• Proven experience building and operating production LLM or agentic systems, ideally using tools like LangChain, LlamaIndex, or similar frameworks. You’ve owned multi-step workflows, integrated external tools/APIs, and handled failures, retries, and orchestration.

• Practical AI/ML knowledge: You’ve worked with embeddings, retrieval, evaluation strategies, and model behaviour in real products.

• A product-first mindset: You think in terms of user problems, outcomes, and impact, not research metrics.

• Ability to work autonomously in ambiguity: You thrive in fast-moving environments, make pragmatic decisions, and ship quickly.

• Strong commercial awareness: You understand how to apply AI to deliver meaningful value, efficiency, and ROI for customers.

Nice-to-have

• Experience with data pipelines, cloud platforms, or MLOps fundamentals

If you’re excited by what we’re building, we’d love to hear from you — even if you don’t tick every box.

💰 Competitive salary range depending on experience

📈 Meaningful equity – at Nory, everyone is an owner

🌴 35 days of paid leave per year (including bank holidays)

🏥 Comprehensive private health insurance via Irish Life (Ireland) and AXA (UK)

🍼 Enhanced parental leave and baby loss support

📚 €1,000 annual L&D budget + quarterly book budget

🖥️ €250 home office workspace budget

🥳 Regular team offsites and socials

📍 Offices in London 🇬🇧 (LABS House) or Dublin 🇮🇪 (Dogpatch Labs)

👏 And much more

Our vision is to build a better future for the restaurant industry - one where operators are in control, margins are stronger, and frontline teams can build careers they’re proud of. To get there, we move fast, stay focused, and hold ourselves to a high bar. Our values guide how we work, grow, and win – together.

We serve up impact with a side of profit.

We prioritise work that delivers real financial results for our restaurant partners.

We prioritise speed of service.

We move fast, unblock quickly, and deliver with urgency.

We act like owners.

We own problems, raise the bar, and build better every day.

We win as a crew.

We grow stronger through feedback, collaboration, and shared wins.

At Nory, we believe that diverse teams build better products. We welcome applicants from all backgrounds, identities, and walks of life. We do not discriminate based on gender, ethnicity, sexual orientation, religion, family status, age, disability, or race. What matters to us is how you think, how you work, and what you bring to the table. Please let us know if you require any adjustments so you can bring your best self to the interview process.