Senior Analyst, Payment Operations

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

In this role, you will:

• Work directly with vendors to implement new payment methods and troubleshoot existing ones.
• Communicate launches, updates, and issue resolution clearly to partners and stakeholders.
• Reconcile transactions monthly and support SOX-related controls.
• Investigate and resolve internal and external payment, transaction, and platform issues.
• Audit data outputs and reporting to ensure accuracy across systems and applications.
• Lead complex cross-functional information-sharing processes and ensure timely, accurate responses.
• Create and maintain SOPs for daily operational tasks and procedures.
• Initiate and support projects that address business gaps and improve performance.
• Balance short-term execution with long-term goals across multiple priorities and timelines.
• Identify root causes, recommend process improvements, and implement quality-focused enhancements.
• Serve as a subject matter expert in continuous improvement by tracking quality metrics and minimizing errors.
• Use advanced data analysis, visualization, and interpretation to support decision-making.
• Foster a team environment that values initiative, accountability, and collaboration.
• Provide on-call support as required

Required Qualifications:

• Associate's degree in Finance, Accounting, Business Administration, Economics, Information Systems, or a related field, or equivalent professional experience.
• 6+ years of professional experience.
• Strong understanding of the payments ecosystem and e-commerce/payments operations.
• Experience managing vendor relationships.
• Strong presentation and communication skills with audiences including senior leadership.
• Proven ability to prioritize work, manage timelines, and handle competing demands.
• High attention to detail, especially in quality assurance and peer review.
• Strong customer service, stakeholder management, and conflict resolution skills.

Preferred requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, Information Systems, or a related field, or equivalent professional experience.
• 8+ years of professional experience.
• Technical skills such as SQL, Excel, Tableau, and AI tools.
• Project management experience from initiation through implementation, including stakeholder management.
• Reconciliation experience, including monthly transaction reconciliation as part of SOX controls.
• A proactive, problem-solving mindset with strong initiative.
• Experience using AI or machine learning tools in payments, financial operations, or e-commerce environments.
• Experience using agentic AI to improve, operationalize, or automate repetitive processes.

The total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.