Role Summary
The AIMS Application Support Senior Analyst is responsible for supporting the stability, availability, security, and performance of the AIMS Warehouse Management System, a Tier 1 business-critical application supporting more than 50 medical distribution centers across the United States and Canada.
The role provides hands-on application and production support, including system monitoring, incident and service request resolution, application maintenance, troubleshooting, testing, documentation, and support for system upgrades and disaster recovery activities.
The position operates within a 24x7 support model and collaborates with infrastructure, database, networking, SAP, middleware, cybersecurity, and third-party vendor teams to maintain reliable business operations.
Required Technical Skills
- Bachelor's degree in related field, or equivalent work experience, preferred.
- 4+ years of experience in application development.
- Experience supporting Windows Server environments.
- Experience with SQL queries, troubleshooting, and basic performance analysis.
- Familiarity with DTS, SSIS, and SSRS.
- Understanding of database support and maintenance concepts.
- Familiarity with applications hosted on Google Cloud Platform (GCP).
- Exposure to scripting and automation using PowerShell or Perl.
- Understanding of web application architecture and client/server environments.
- Understanding of enterprise application integrations and APIs.
- Familiarity with REST APIs, SOAP Services, HTTPS protocols, JSON, and XML.
- Basic knowledge of DevSecOps practices and CI/CD pipelines.
- Familiarity with Jenkins.
- Experience using monitoring tools such as Dynatrace and BigPanda.
- Experience or familiarity with ServiceNow, ITIL Framework, SailPoint, and CyberArk.
Preferred Qualifications
- Experience supporting Warehouse Management Systems (WMS).
- Knowledge of supply chain, distribution center operations, and logistics processes.
- Experience working in a 24x7 application or production support environment.
- Good analytical, troubleshooting, communication, and collaboration skills.
- Ability to work effectively with technical teams and business stakeholders.
Key Responsibilities
Application Maintenance & Support
- Provide production support through a rotating three-shift support model.
- Monitor application health, system alerts, batch processes, and performance indicators.
- Investigate and resolve application incidents and service requests using ServiceNow.
- Troubleshoot application, database, infrastructure, and integration-related issues and escalate complex problems to appropriate technical teams.
- Support application version upgrades, patches, and scheduled maintenance activities.
- Maintain clear incident resolution notes and technical documentation.
Infrastructure & Platform Support
- Assist with server maintenance activities, including operating system upgrades, security patching, and certificate renewals.
- Support Windows-based application and database environments.
- Work with infrastructure teams to resolve platform availability and security-related issues.
Database & Performance Support
- Perform SQL queries and basic database troubleshooting.
- Assist in identifying application and database performance issues.
- Support SQL Server maintenance activities and coordinate more complex issues with database support teams.
Incident & Problem Management
- Respond to production incidents and participate in SRT activities.
- Engage appropriate support groups including Network, Database, Server Infrastructure, SAP, Integration Platforms, third-party vendors, and application SMEs.
- Assist with root cause analysis and implementation of corrective actions for recurring incidents.
- Track issues through resolution and provide appropriate status updates.
Change & Release Management
- Support application maintenance, upgrade, and deployment activities.
- Participate in release testing, validation, and implementation.
- Follow established change management and deployment processes.
- Coordinate with team members and supporting groups during production changes.
Compliance, Documentation & Resiliency
- Support SOX compliance and audit-related activities.
- Participate in annual Disaster Recovery (DR) testing activities.
- Create and maintain support procedures, technical documentation, knowledge articles, and operational runbooks.
- Participate in knowledge-sharing and cross-training activities to strengthen overall team support capability.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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