Build and operate the data foundation for ResMed’s top EMEA strategic accounts. Responsibilities include integrating CRM, ERP, billing, pricing, and adherence data; developing governed account hierarchies and dimensional models; implementing commercial metrics; managing data quality, security, GDPR, and lineage; creating internal and customer-facing dashboards; and supporting IBP data feeds. The role owns end-to-end data engineering, analytics delivery, monitoring, onboarding, and ongoing maintenance.
About the Role
Build the data backbone for Resmed’s most strategic accounts.
As Senior Business Intelligence Engineer, Stategic Accounts, you will build and run the data foundation, dashboards and IBP data feed for the Top 10 EMEA Strategic Accounts — the single source of truth on which the Intelligence, IBP & Value Lead, the EMEA Strategic Account Manager and the clusters all depend. This is the keystone technical capability of the SAM function; it is staffed permanently and in-house because it cannot be borrowed from Sales Operations or contracted out. The Lead specifies what and why; this role owns how.
What You'll Do
- Data sourcing and integration. Build pipelines from cluster CRM, ERP, order-billing and pricing systems (and device-adherence data where used) into a common layer, reconciling differing system instances, currencies, fiscal calendars and product / customer codes.
- Account master and entity resolution. Implement the governed Top-10 account hierarchy, survivorship rules and M&A re-parenting, per the Lead’s business rules.
- Data model. Build and maintain the dimensional single source of truth — fact tables (revenue, units, resupply, pipeline, contracts) across account-hierarchy, product (mask / device), cluster, time and currency dimensions.
- Metrics. Implement and validate the measures specified by the Lead (share of wallet, resupply / churn, baseline vs. ambition, gap-to-plan, forecast accuracy / bias, price realisation, contract compliance).
- Data quality, security and lineage. Maintain data-quality monitoring, row-level security, GDPR controls on any adherence data, and audit / lineage so numbers hold up in the CMR and MBR.
- Dashboards. Build internal strategic-account views and customer-facing performance dashboards, including external-sharing capability with InfoSec and legal sign-off.
- IBP data feed. Build the extract that maps the account demand plan and assumptions into the IBP structure as a reconciliation dimension, supporting the monthly cycle.
- Run and maintain. Own ongoing monitoring, refresh, change requests, new-account onboarding and hierarchy updates. As the build matures, the lighter run may transfer to Sales Operations.
- Boundaries. Does not own metric definitions, hierarchy business rules, customer-exposure judgements or narrative — these sit with the Lead. Does not provide general regional reporting beyond strategic accounts.
What You Bring
- Degree in computer science, data engineering, information systems, analytics or a related field.
- Solid experience as a BI / analytics / data engineer delivering end-to-end: ingestion, modelling and dashboards.
- Strong SQL and data modelling; hands-on expertise with a leading BI tool (e.g. Power BI, Tableau or Qlik).
- Experience integrating multi-source, multi-currency commercial data; entity-resolution / master-data experience an advantage.
- Familiarity with data security and GDPR; experience with external-facing or customer dashboards a plus.
- Experience supporting S&OP / IBP or finance data feeds is desirable.
- An end-to-end builder able to own both the build and the run alone.
- Pragmatic, delivery-focused and comfortable with messy, real-world data.
- Translates business specifications into robust, governed data products.
- Strong attention to data quality and defensibility.
- Collaborative; works cleanly to a specify-then-build model with the Lead.
Why Join Resmed
Every insight you enable helps Resmed deliver life-changing products and services to millions worldwide. In this role, your work will power decisions that shape strategic partnerships, making a tangible impact across healthcare systems. You’ll join an inclusive, collaborative environment offering flexibility, competitive benefits, and opportunities to grow in an international and rapidly evolving business. At Resmed, your expertise turns complex data into outcomes that matter — for our customers and the patients they serve.
#LI-EU
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
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