Supports digital transformation by researching operations, gathering business requirements, documenting functional specifications, improving processes, and helping implement automated workflows and reporting solutions. The role collaborates with stakeholders, IT, and project managers; develops project documentation, tracks KPIs, analyzes trends, and recommends improvements aligned with strategic goals.
Our ambition is for Scotland to be the best place in the world to learn, educate, research and innovate, so that all of our nation can flourish.
Our purpose is to create and sustain a world-leading system of tertiary education, research and innovation that changes lives for the better, enriches society and supports sustainable and inclusive economic growth.
The purpose of the role is to support Scottish Funding Council's (SFC) business owners become more actively involved in the design of the digital solutions that will, automate manual processes, drive up efficiency and empower them to create measurable added value.
Virtual interviews will be held week commencing 9 November 2026 (via Teams).
Our purpose is to create and sustain a world-leading system of tertiary education, research and innovation that changes lives for the better, enriches society and supports sustainable and inclusive economic growth.
The purpose of the role is to support Scottish Funding Council's (SFC) business owners become more actively involved in the design of the digital solutions that will, automate manual processes, drive up efficiency and empower them to create measurable added value.
Virtual interviews will be held week commencing 9 November 2026 (via Teams).
Key Responsibilities
- Conduct research and analysis of SFC operations, processes, and systems to identify areas for improvement and optimisation that align with our digital goals and strategic ambitions.
- Gather, analyse, and document business requirements from stakeholders and develop functional specifications.
- Collaborate with cross-directorate teams to develop and implement new processes and systems to improve operational efficiency and effectiveness.
- Identify and analyse trends, patterns, and insights to make informed decisions and develop actionable recommendations for process improvements that support digital and modernisation.
- Work with IT to design, develop, and implement automated workflows and reporting solutions to support business operations that align with the goals of SFC.
- Working with a project manager to support the development of project plans, timelines, and deliverables that align with the strategic goals of SFC.
- Develop and maintain project and process documentation, including requirements, design, test plans, and user manuals, that support the delivery of Digital Transformation.
- Support the development and maintenance of key performance indicators (KPIs) to monitor business performance that quantifies value and return of our digital investments.
Skills, Knowledge and Expertise
It is important through your CV / cover letter that you give evidence of proven experience of each of the following criteria:
ESSENTIAL CRITERIA
ESSENTIAL CRITERIA
- Extensive experience in business analysis, project management, or related fields.
- Effective analytical and problem-solving skills, with the ability to identify trends and insights from complex data sets.
- Excellent communication skills, with the ability to work collaboratively with cross-functional teams and stakeholders.
- Excellent project management skills, with the ability to develop and manage project plans, timelines, and deliverables that align with the goals of SFC.
- Experience with process improvement methodologies such as Lean Six Sigma.
- Proficient in Microsoft Office Suite, specifically Excel and PowerPoint.
- Degree level education (SCQF Level 9) or equivalent experience, preferably in business, finance or a related field.
DESIRABLE
- Experience with SQL and/or data visualization tools such as PowerBI would be an advantage.
Terms and Benefits
· Normal full-time hours of work are 35 per week. We will consider flexible working arrangements. A flexi-time system is in operation.
· Annual leave entitlement of 30 days pro-rata, plus public and privilege holiday entitlement of 13 days pro-rata.
· A flexible approach to hybrid working, giving you flexibility to work from home anywhere in the UK for some of the time while also maintaining regular in-person contact with colleagues.
· Annual pay review: approved within the framework of the Scottish Government’s Public Sector Pay Policy and negotiated with our recognised trade union, Unite. Salaries are reviewed annually in April for employees who commence employment prior to 1 October in the preceding year.
· Eligibility to join the Civil Service Pension Scheme. With its low member contribution rates and generous employer contributions, this gives you a secure, inflation-proof pension for life with no investment uncertainty. Details of contribution rates together with further details of the pension benefits are available on the Civil Service Pensions website. There is also the option of a Partnership pension account.
· Support for continuous professional development: as a part of SFC, we are dedicated to providing comprehensive support for continuous learning and professional development. Civil Service-Learning curriculum has thoughtfully designed to cater to various learning preferences, allowing employees to engage in a manner that best suits their needs. All our educational resources are conveniently accessible through the CSL website.
· Support for health and wellbeing, including generous occupational sick pay, free access to confidential advice and support through our 24/7 Employee Assistance Programme, Special Leave (paid and unpaid), a contribution to learning outside work through our Lifelong Learning Fund, free winter flu vaccination, and access to occupational health support.
· We provide support to SFC employees with Volunteering Days.
· Support for travel to and from work, including a salary sacrifice cycle loan scheme, cycle storage and shower facilities, an interest-free loan for bus or rail season tickets and free office car parking for employees on a first-come basis.
Although most salaried roles are advertised as full time positions (35 hours a week), we are happy to discuss part-time or compressed hours to suit a candidates circumstances. We also operate a flexible working scheme to work around a candidate's other commitments such as caring responsibilities.
We will consider secondment applications for most salaried fixed-term or temporary positions and in many cases also for salaried permanent positions. If you are interested in applying on a secondment basis and this option is not explicitly mentioned in the job advert, please contact [email protected] for further information.
Although most salaried roles are advertised as full time positions (35 hours a week), we are happy to discuss part-time or compressed hours to suit a candidates circumstances. We also operate a flexible working scheme to work around a candidate's other commitments such as caring responsibilities.
We will consider secondment applications for most salaried fixed-term or temporary positions and in many cases also for salaried permanent positions. If you are interested in applying on a secondment basis and this option is not explicitly mentioned in the job advert, please contact [email protected] for further information.
About
We are the Scottish Further and Higher Education Funding Council, more commonly known as the Scottish Funding Council (SFC).We are Scotland’s tertiary education and research authority and our purpose is to sustain a world-leading system of tertiary education, research and innovation that enables students to flourish, changes lives for the better, and supports social, economic and environmental wellbeing and prosperity.We do this by investing around £2 billion of public money to deliver:Tertiary learning and teaching.Skills and apprenticeships.Student support and participation.Research, innovation and knowledge exchange.Data collection and dissemination.National quality assurance and enhancement processes.Capital and digital infrastructure for the sector.Strategic change, responsive provision and research priorities.As a non-departmental public body established by the Further and Higher Education (Scotland) Act 2005, we are directly accountable to Scottish Government Ministers and the Scottish Parliament. We work across many government portfolios and are sponsored by the Lifelong Learning Directorate.We hold colleges, universities and other funded bodies to account for their delivery of required outcomes. We are also the statistical authority for colleges, and work closely with the UK-wide Higher Education Statistical Authority (HESA), to provide data and statistics for government, decision-makers, and the wider public.We work in partnership with a wide range of partners and bodies, including those we fund, across all aspects of our remit.General information for applicants for SFC rolesYou must already be eligible to work in the UK to apply for these roles. SFC does not offer employment sponsorship for new employees.We are pleased to support applications from everyone regardless of age, disability, race and ethnicity, socio-economic background, gender, sexual orientation, sex, gender reassignment, marital or civil partnership status, pregnancy or maternity, religion or belief, as well as those who have skills in Scottish Gaelic or British Sign Language, who have the right skills for the job. We are proud to be a Disability Confident employer and actively encourage interviews through the scheme. Further information about SFC is available on our website Scottish Funding Council home page (sfc.ac.uk). Additional information about our recruitment process can be found at Recruitment Information and Tips | Scottish Funding Council Careers (sfc.ac.uk).
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