About the role
We are looking for a high performing and self-motivated Senior Campaign Specialist to manage our CRM and Microsite team. This role sits within our Digital Services department, who are responsible for delivering co-branded email journeys and microsite packages for some of the biggest Charities in the UK.
What you'll be doing
- Manage a team of four to deliver co-branded email lifecycles and microsites for our Charity Partners. Support the team with builds, technical QA and general project management.
- Collaborate with JustGiving's Account Management team to manage project pipeline, alongside the team’s overall allocation.
- Work with our Pre-Sales team to deliver timelines for builds and review Statements of Work to ensure projects can be delivered accurately, on time and to budget.
- Design and build complex email lifecycles that meet the key KPI’s of our Charity Partners.
- Continuously review and adapt our internal processes to ensure the team is working efficiently and accurately.
- Develop clear commercial recommendations and strategies to bring new features and packages to market.
What we need you to bring
- 5+ years’ experience in a CRM role
- Experience designing customer centric email programs, with the ability to develop strategies to drive business KPI’s
- Experience using enterprise marketing tools (Salesforce Marketing Cloud)
- Experience of HTML & CSS
- Experience of working in an agency environment is highly desirable
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What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
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