Senior Case Management Associate

Division: Insurance

Department: Appointed Representatives

• Salary: Senior Associate – Regulatory (salary offered will be based on skills and experience)

• This role is graded as: Senior Associate - Regulatory

• Your recruitment contact is Riley via [email protected]. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team 

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.  

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).

Sitting in the Insurance Directorate, the Appointed Representatives department leads the FCA’s work to reduce harm in the AR regime by improving oversight of principal firms and driving stronger conduct standards across the financial services sector.

Role responsibilities

• Using a data-led approach, handling a varied and complex caseload across different markets and business models. This includes reactive and Whistleblowing cases and multi-firm pieces of work designed to address common themes and trends

• You will mitigate and manage the risks of harm identified, ensuring the approach taken offers value for money (e.g. considering economy, efficiency, and effectiveness taking into account changing priorities)

• Preparing sensitive or complex written documents and managing broader communications

• Coaching, mentoring, and supporting junior colleagues in technical knowledge and interactions with firms/other stakeholders

• Building, maintaining, and developing effective relationships with internal and external stakeholders, including at a senior level, including negotiating with firms and often delivering tough messages

• Contributing to the work of the department, owning delivery of key items and delivering through others

Skills required  

Minimum:

• Prior experience of managing your own case load, with demonstrated experience of reviewing, investigating and assessing information

• Demonstrable experience interrogating FCA systems, reviewing documentation received from firms and other external bodies, as well as undertaking open-source research, whilst working to tight deadlines 

• Prior experience of applying regulatory or law enforcement tools and powers

Essential:

• Experience of identifying key internal and external stakeholders and to build and maintain constructive relationships with them

• Effective communication, planning, prioritisation and organisational skills

• Experience of quickly identifying key risks of harm from a range of information - think clearly, analytically and rigorously about how best to assess and validate these risks and reach robust risk-based judgements, especially being able to remain effective during high workloads

• Self-motivated and results driven, able to manage own workload and work as part of a team.

• Experience of retail and wholesale firms, in particular insurance, retail lending, consumer investments and investment management

Benefits

• 25 days annual leave plus bank holidays

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our values & culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
 

Disability Confident: our hiring approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.
 

Useful information and timeline

• Advert Closing: 21st April at 23:59

• CV Review/Shortlist: 23rd April

• Case Study: w/c 27th April

• Interviews: w/c 4th May

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.