.png)
.png)
Easy Apply
Easy Apply
The Senior Collections Analyst will manage cash collection processes, perform collection calls, resolve billing issues, and provide customer service.
We are looking for an individual contributor who will be part of a team for driving cash collection. We are looking to bring on a dedicated, results-driven individual who can balance assertiveness and empathy. They will be responsible for outbound communications to customers and suppliers regarding outstanding balances. They will be working closely with the Accounts Receivable team and Customer success team.
What You'll Do
- Define, document, and execute on collections process
- Manage automatic collections procedures in billing system
- Can research balances and takes necessary collection actions to resolve in a timely manner
- Makes routine collection calls on outstanding payments
- Identifies billing errors, short payments, unpaid payments and resolves accordingly
- Can research refund requests received by payers and prepares refund according to findings
- Issues daily reports on the status of delinquent accounts and tracks collection efforts.
- Identifies issues/trends and escalates to Manager when assistance is needed
- Provides exceptional Customer Service to internal and external customers
- Ensure bankruptcy filings are processed in the correct manner when received
- Other duties and responsibilities as assigned
What We're Looking For
- 2-3 years of collections experience preferred
- English + 1 additional European language
- Knowledge of Accounts Receivable processes, cash collection strategies and practices
- Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment
- Bachelor’s degree in accounting or similar degree required
- Ability to work across various cross-functional teams
- Experience with ERP systems is a plus
- Highly detail-oriented and able to multitask
- Able to operate independently and as part of a larger functional team
- Must have a team-oriented work ethic, strong interpersonal skills, and the ability to adapt in an environment where change is the norm
- Availability to work at our London office 3 days a week (hybrid model)
#LI-Hybrid
#LI-LE3
Top Skills
Erp Systems
Similar Jobs at Navan
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
The Collections Manager will lead the collections teams, develop strategies to improve cash flow, manage receivables, and collaborate with stakeholders while ensuring compliance and efficiency in collections processes.
Top Skills:
Erp Systems
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
The Accounting Manager will oversee intercompany accounting, global consolidation processes, and manage financial reporting across multiple entities, while mentoring a team of accountants.
Top Skills:
Netsuite Erp
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
The Senior Account Executive will manage the sales process from prospecting to closing, focusing on the DACH territory, targeting companies with 1000-3000 employees, particularly in Finance sectors.
Top Skills:
Salesforce
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
