Oversee nationwide pharmacy fulfillment operations, ensuring quality, compliance, and efficiency. Drive strategic initiatives and foster team engagement for patient care.
Location Options: Pittston, PA; Phoenix, AZ; Louisville, KY; Dallas, TX; Ocala, FL; Seattle, WA
Overview:
Chewy Pharmacy Fulfillment Network is seeking a dynamic and experienced Sr. Director of Pharmacy Operations to lead and scale our retail and wholesale pharmacy services, with a strong emphasis on personalized patient care and prescription accuracy. This critical role oversees multi-site dispensing activities, regulatory compliance, and pharmacy-related services across Retail, Wholesale, and Shared Services operations.
The ideal candidate is a results-driven leader who thrives in a fast-paced, ambiguous environment. They excel at fostering engaged teams, driving operational improvements, and enhancing the customer experience through data-informed decision-making and continuous improvement. This role balances short-term operational execution with long-term strategic initiatives, ensuring high standards of quality and compliance.
What You'll Do:
Job Requirements:
Bonus Qualifications:
Why Join Chewy?
At Chewy, we're committed to diversity, inclusion, and equal opportunity for all team members. If you require accommodations due to a disability or for religious reasons, please contact [email protected]. For application-related questions, reach out to [email protected].
Travel Requirements: Up to 30% travel required.
Join a team that's revolutionizing pet care. Apply today and make a difference at Chewy Pharmacy!
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Overview:
Chewy Pharmacy Fulfillment Network is seeking a dynamic and experienced Sr. Director of Pharmacy Operations to lead and scale our retail and wholesale pharmacy services, with a strong emphasis on personalized patient care and prescription accuracy. This critical role oversees multi-site dispensing activities, regulatory compliance, and pharmacy-related services across Retail, Wholesale, and Shared Services operations.
The ideal candidate is a results-driven leader who thrives in a fast-paced, ambiguous environment. They excel at fostering engaged teams, driving operational improvements, and enhancing the customer experience through data-informed decision-making and continuous improvement. This role balances short-term operational execution with long-term strategic initiatives, ensuring high standards of quality and compliance.
What You'll Do:
- Oversee performance and operations of a nationwide pharmacy fulfillment network, including retail, wholesale, and shared services.
- Collaborate cross-functionally with Compliance, Legal, Engineering, and Business Leadership to manage regulatory risk, maintain licensure, and uphold third-party accreditations.
- Drive operational excellence by identifying and implementing system enhancements that improve efficiency, quality, and customer satisfaction.
- Lead a team of exempt leaders, pharmacists, and pharmacy technicians to promote innovation and high standards in patient care.
- Foster a feedback-rich, adaptive team culture aligned with continuous improvement and evolving business needs.
- Develop and track key performance indicators (KPIs) in safety, quality, order fulfillment, and employee engagement.
- Design and implement robust training and onboarding programs for pharmacy staff.
- Stay informed of industry trends and integrate best practices to maintain a world-class quality mindset.
- Support strategic growth through volume expansion and product catalog development in partnership with business stakeholders.
- Contribute to initiatives that improve both the customer and employee experience.
Job Requirements:
- Active pharmacist license in good standing in at least one state, with ability to obtain additional licensures.
- 10+ years of progressive leadership experience in pharmaceutical dispensing with expertise across key pharmacy domains.
- Proven ability to build, scale, and execute new initiatives with cross-functional teams.
- Strong operational acumen with a track record of implementing scalable solutions in high-growth environments.
- Data-driven problem-solving and decision-making abilities.
- Excellent communication and escalation skills across leadership levels.
- Ability to manage competing priorities independently while adapting to frequent change.
- Deep commitment to customer service and delivering strategic business impact.
Bonus Qualifications:
- Lean Six Sigma certification (e.g., Green Belt) or equivalent process improvement credentials.
- Experience managing e-commerce, multi-site pharmacy fulfillment or distribution operations.
Why Join Chewy?
At Chewy, we're committed to diversity, inclusion, and equal opportunity for all team members. If you require accommodations due to a disability or for religious reasons, please contact [email protected]. For application-related questions, reach out to [email protected].
Travel Requirements: Up to 30% travel required.
Join a team that's revolutionizing pet care. Apply today and make a difference at Chewy Pharmacy!
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
E-Commerce Systems
Lean Six Sigma
Similar Jobs at Chewy
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Manage food safety programs across fulfillment centers, ensuring adherence to policies, conducting audits, and providing technical guidance on safety practices.
Top Skills:
ExcelPower BISmartsheetSQLTableau
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
The Associate Director Program Manager for Dropship will oversee operational performance, vendor management, strategic planning, and ensure optimal integration across functions to enhance customer experience.
Top Skills:
Order Management SystemsSupply Chain Analytics Tools
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
As a Solutions Manager, you will oversee the implementation of UKG Pro WFM, translating business needs into effective solutions, managing testing, and supporting HR operational enhancements.
Top Skills:
BoomiBusiness Intelligence ConceptsUkg Pro Wfm
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
