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WISE

Senior Engineering Lead - Account Lifecycle (Backend Engineering)

Posted 8 Hours Ago
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Hybrid
London, England
Senior level
Hybrid
London, England
Senior level
Lead the new Account Lifecycle team, focusing on customer journey protection and enhancing trust, through engineering excellence and mentoring.
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Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a Senior Engineering Lead to lead our brand new Account Lifecycle team and drive both the product and engineering roadmap .

The Account Lifecycle team’s mission is to proactively assist and protect the customer during every part of their journey with Wise. By doing this, we can improve trust and emotional connection with the Wise brand, unlocking greater retention, hold volume, and transaction volume.

There are three focus areas for the team:

  1. Suspensions: Help customers proactively avoid suspensions and resolve them in industry-leading time 

  2. Relocation: Building a seamless experience for relocating and changing address with Wise

  3. Account assistance: Proactively protect and assist the customer especially when things go wrong.

What will you be working on? You will: 

  • Drive the technical and product direction for the team, aligning closely with product and design leads to build customer-first solutions.

  • Be hands-on when needed—with a strong eye for system design, you’ll dive into technical details to help the team make smart architectural decisions and unblock complex challenges.

  • Build and scale a team that can support Wise’s continued hypergrowth and complex global operations.

  • Unblock the team and enable it to move faster in an increasingly large and complex global organisation by reducing inefficiencies, cutting unnecessary admin, and improving team focus.

  • Working iteratively to release product improvements without compromising safety or speed.

  • Collaborate closely with neighbouring squads and tribes—including Regional and Servicing (Financial Crime, KYC, and account monitoring)—to ensure alignment across Wise’s global platform.

  • Champion a healthy engineering culture rooted in continuous improvement, technical excellence, and customer-centricity.

Qualifications

We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you!

You will need: 

  • Proven experience leading and mentoring high-performing engineering teams.

  • Strong hands-on experience of Java (8+) and Spring Framework

  • Deep understanding of microservices and event-driven architectures.

  • Product mindset — you think about customer impact, not just technical implementation.

  • Strong experience designing and optimizing relational databases.

  • Following and advocating best coding practices, continuous delivery and code reviews.

  • Ability to communicate technical concepts clearly across teams and stakeholders.

Additional Information

Interested? Find out more:

  • How we work – a practical guide

  • Wise Tech Stack (2025 update)

  • Our Engineering career map

  • Scaling our Infrastructure; how we make it work

  • Wise Engineering – https://medium.com/wise-engineering

 

What do we offer: 

  • Starting salary: £125,000- £153,000 +RSUs

  • Wise Benefits

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Top Skills

Event-Driven Architectures
Java
Microservices
Relational Databases
Spring Framework

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