About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
Hear more about TravelPerk.
Are you a highly organised person, with passion for project management? Are you tech savvy and interested in further exploring your knowledge in this area? Are you a driver of change, with the ability to ask the right questions; finding the most suitable approach for change management and the ability to deliver a successful project? Are you interested in joining a team of highly motivated people, determined to bring the best service to our customers? If so, keep reading.
The Role
As a Senior Implementation Specialist you will be responsible for onboarding and successful TK adoption of our SMB (higher end) and Enterprise (lower end) clients, specifically in the Benelux and Nordics region/s. You will be responsible for defining the best onboarding strategy, leading the change within the customer´s org and providing support in any technical aspects related to the integrations and account setup. You will not only be a subject matter expert on TK product and onboarding best practices and you will deliver 7 star experience for our clients during the onboarding process!
What will you do:
- Prepare and execute onboarding plans
- Be the subject matter expert in the area of change management. Lead our customers through the journey of introducing a new travel tool and policies in their organisation.
- Lead cross-functional projects and ensure all internal stakeholders are aligned and cooperating towards the common goal full ramp up of the customer
- Be the first point of contact for client escalations during implementation.
- Prioritise accounts based on client and business needs.
- Simplify complex technical information for all audiences.
- Serve as the first point of contact for client escalations during the implementation process, always delivering 7 star service
- With time, become a leading figure within the team, trusted as a source of expertise and information both internally and externally.
The role of the Senior Implementation Specialist requires superb communication and project management capabilities, organisational and problem solving skills, as well as keen attention to detail. Additionally, an SMB Senior Implementation Specialist will need to be tech-savvy, understanding basic technical concepts in the area of integrations and open APIs, with the overall ability to learn and adapt quickly.
Additional attributes of a SMB/Senior (Hybrid) Implementation Specialist
- Success in managing complex international projects.
- Solution-oriented with a passion for overcoming challenges.
- Organised, structured, and analytical work approach.
- Excellent spoken and written English.
- Build relationships internally and externally, and adapt communication as needed.
- Excited by challenges and have a personal drive to make a difference
What we always look for:
- The “get things done” attitude
- Customer focus
- Culture / team fit
- Calm and able to work under time or target pressure
- Smart, fast learner and tech savvy
- Hard worker, willing to go the extra mile.
Our Benefits
- 💰 Competitive compensation, including equity in the company;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on location;
- 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
- 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
- 💙 A mental health support tool for your well-being;
- 📈 Exponential growth opportunities;
- 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
- 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
- 📚 IRL English or Spanish Lessons are held in the Barcelona office;
- 👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to [email protected] and we’ll confirm whether it’s legitimate.
Top Skills
TravelPerk Scotland Office
TravelPerk Edinburgh Office
Commercial Quay, 84 Commercial Street, United Kingdom, EH6 6LX
