Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Do you want to join a dynamic and creative team? Do you love to help people to learn new tools and systems? Samsara’s Customer Education is looking for a Instructional Designer. You’ll be part of and can help shape an energetic team that will play a key role in Samsara’s growth and our customers’ long-term success. Opportunities and challenges include developing learning strategies to support our key customer personas and industries, driving innovation in instructional development, contributing new ways for us to scale our process and our reach, and being a thought leader on our team nd to others across Samsara focusing on education and enablement. Learn more below!
This can be a remote or hybrid position. This position requires travel up to 25% of the time and proximity to an international airport. Relocation assistance will not be provided for this role.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Work with partners across the company to define training requirements, learning goals and user needs
- Craft and build content learning program curricula and learning experiences in different formats (online learning, audio, video, live training materials, etc.), using/working within the constraints of different templates and business requirements.
- Leverage a wide range of tools (AI-based research and content authoring, visual design, multimedia) to develop content rapidly and iteratively
- Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling
- Solicit reviews from partners and SMEs, and review others’ content for effectiveness
- Become an expert in our customers’ needs and in our products, keeping up with the changes in your assigned product area, experimenting with new content or formats, and maintain content at frequent intervals
- Design and write engaging and effective assessments
- Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and share customer feedback from live customer events
- Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices
Minimum requirements for the role:
- Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging
- Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing).
- Ability to identify the best learning delivery formats (e.g., online learning, assessments, ILT, audio-based snippets) for a specific set of objectives and you’re able to craft and build to those formats
- Collaboration skills and teamwork, showing the ability to work within workflows and predefined guidelines
- Attention to design aesthetics and visual detail. If you have graphic or visual design experience, that’s a huge plus!
- Knowledge of legacy and emerging content development and collaboration tools such as: Captivate or Articulate, Camtasia, Miro, Figma, Adobe Suite, Zoom, and AI-authoring & production tools such as Rise, Parta.io, Writer.
- 3-5+ years learning design or instructional design experience in a software/Saas setting
- Experience with localization strategies and tooling, also a plus.
An ideal candidate also has:
- Experience supporting Enterprise customers across multiple regions/markets
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.
