Senior IT Project Support Engineer

Telefónica Tech is a leading provider of innovative tech services for the B2B market with a worldwide presence and strategic hubs in Spain, Brazil, UK and Germany. The company helps leading brands and organisations across the UK and Ireland unlock the power of integrated technology for all businesses, bringing together in one place a unique combination of, the best people, with the best tech and the best platforms in a simplified manner, to make a real difference to every business, every day. The company has an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate tech adoption through its two core divisions of Tech Cyber security & Cloud and Tech Intelligence of Things. The company has a diverse, highly trained and globally located talent pool of over 2000 employees and serves more than 5.5m customers every day with a service reach in 175 countries. Its dynamic partner ecosystem includes over 300 cutting edge businesses, as well as strategic agreements with all market leaders.

We’re now recruiting for a Senior IT Project Support Engineer to join our busy team based in Glasgow. The two main priorities of this role are to provide senior level expertise with regard to design and implementation of solutions whilst supporting the business. You will own all other project management for projects being run within the team. It is critical to have a strong project management skill set. The role can be varied and covers a wide range of technologies and services so the candidate must be able to adapt to changes in responsibilities and duties as appropriate.

Part of this role will also be to identify any potential issues and improvements to systems and to provide adequate solutions to the changing requirements of the business.  There will also be an expectation of involvement in project work being carried out on the wider business IT infrastructure and platforms. 

Microsoft Certified Professional or equivalent.

CCNA or Fortinet Certified Professional or equivalent.

Prince2 Project Management qualification.

ITIL qualification.

Beneficial Skills & Experience

Prince2 Project Management experience.

ITIL experience.

ISO, Cyber Essentials and other auditing frameworks experience. 

Understanding of Cyber Security Principals.

Experience being part of a service desk team with a strong understanding of change management.

Support of Azure Active Directory, Azure vWAN, Azure Firewalls, Azure Landing Zone and Office 365 features (SharePoint Online, OneDrive, Teams etc)

Management and deployment of Fortinet Fortigate

Management of Meraki Cisco switching and access points

Management and Deployment of Microsoft Hyper-V 

Management of HPE Alletra

Management of HPE Aruba switching 

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.