Senior manager, Customer Discovery & Propositions

Job Purpose

We are seeking a commercially minded and digitally fluent Senior manager, Customer Discovery & Propositions to spearhead our efforts in understanding and addressing customer needs and evolving our digital marketing capabilities and services. Rather than responding reactively to campaign requests, this role will support the vendor business and marketing teams in taking consultative and strategic approach to identifying opportunities, using data and market intelligence to position our services as key investment priorities for vendors.

This role will serve as a trusted advisor to vendors, internal marketing teams, and business units—bridging commercial insights with marketing technologies to unlock new growth opportunities and long-term value.

Key Responsibilities

• Drive a proactive sales approach to vendor engagement by identifying new opportunities to promote TDSYNNEX’s digital marketing services and capabilities.

• Advocate for the customer with internal stakeholder groups, ensuring their needs are met

• Use market intelligence, internal data, and vendor strategies to triangulate insights and build compelling business cases for investment in our digital solutions.

• Collaborate closely with central marketing teams, business units, and executive stakeholders (e.g., VPs) to identify which capabilities can be enhanced or adapted to better meet vendor needs.

• Support the evolution of data-driven marketing solutions, incorporating automation, digital innovation, and AI to strengthen value propositions.

• Articulate forward-looking data and technology requirements to enable our Data and MarTech functions to evolve their capabilities and solutions in line with the needs of the business

Knowledge, Skills, and Experience

• 8–10 years of experience in commercial, digital marketing, or vendor engagement roles

• Deep understanding of marketing technologies, automation, and data utilization (without requiring a purely technical background)

• Strong commercial acumen and ability to translate insights into investment opportunities

• Creative and lateral thinker, capable of identifying new angles and approaches to vendor engagement

• Experience in developing strategic go-to-market propositions or value-driven vendor solutions

What do we offer:

• Hybrid work 

• We value continuous learning and provide a clear progression plan.

• We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more

"At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required."

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Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!