We’re seeking an experienced and driven Senior Project Management Office (PMO) Analyst to play a pivotal role in delivering high-impact change across Collections and Customer Support. This is a unique opportunity to work at the heart of complex transformation, supporting a wide range of workstreams including secured, unsecured, Specialist Support Team (SST), Small Business, Bereavement, and Power of Attorney.
Working closely with senior stakeholders across Operations, Programme and Delivery teams, you’ll provide critical leadership in governance, reporting, and assurance ensuring change is delivered in a controlled, transparent, and customer-focused way. If you bring strong PMO expertise, a background in regulated environments, and a passion for continuous improvement, this role offers the chance to make a meaningful difference.
This is a 6-month Fixed Term Contract..
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Leeds. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
The Senior PMO Analyst will play a key role in supporting the management of the financial, legal, risk and control environment across strategic business unit projects within Collections and Recoveries. This includes providing robust PMO governance, ensuring all mandatory documentation, controls and assurance activities are consistently applied throughout the project lifecycle.
The role involves facilitating and contributing to working groups and senior governance forums, producing high-quality, insight-led reporting that clearly articulates delivery status, risks, issues, dependencies, financial performance and benefits. You will proactively manage actions and decisions through to closure, ensuring clear accountability, while leading lifecycle trend analysis to identify emerging risks, control gaps and opportunities for continuous improvement.
In partnership with programme and delivery teams, you will ensure all initiatives align to the Value Delivery Framework, providing guidance, constructive challenge and assurance across complex change portfolios spanning secured, unsecured, SST, Small Business, Bereavement and Power of Attorney. You will also support prioritisation and dependency management across interconnected workstreams, while driving consistency in governance and reporting standards.
A strong focus of the role is on improving customer outcomes by enabling effective delivery of change initiatives that enhance operational efficiency and recovery journeys. You will help simplify governance and reporting processes, allowing teams to focus on value-adding delivery, while ensuring customer impact and benefits are clearly defined, measured and tracked.
As a collaborator and role model, you will foster a positive, inclusive and high-performing culture, building trusted relationships across stakeholders and enabling constructive challenge to drive better outcomes. Key deliverables include producing senior-level governance packs, delivering accurate and timely programme reporting, maintaining clear oversight of RAID (risks, actions, issues and dependencies), and providing assurance insights across the end-to-end project lifecycle. You will work closely with a wide network of stakeholders, including Collections and Recoveries leadership, Change and Delivery teams, Customer Service and Operations, as well as Finance, Risk and Control partners, to ensure successful and well-governed change delivery.
About you
For this role, you will have/be:
Strong PMO and/or project delivery experience within complex change and transformation environments
Experience working with recognised delivery methodologies such as Waterfall, Agile, PRINCE2, Lean or Six Sigma
Proven ability to apply governance frameworks and delivery standards, including Value Delivery Frameworks
Experience supporting senior governance forums and engaging effectively with senior stakeholders
Demonstrable ability to manage multiple priorities and deliver high-quality outputs within tight deadlines
Strong understanding of project data, including RAID (risks, actions, issues, dependencies), milestones, capabilities, benefits and status reporting
Excellent analytical, planning and problem-solving skills, with a high level of attention to detail
A confident communicator, able to present complex information clearly and concisely in both written and visual formats
The ability to challenge constructively and influence stakeholders to drive better outcomes
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
