Senior Product Designer- B2C

Job Description
Join our dynamic team, born from the successful launch of Chase UK in 2021, where we create customer-centric products that address real-world challenges. We foster an environment that values collaboration, curiosity, and commitment, helping you realize your potential. Be a part of our diverse team, comprising professionals from top tech giants and FinTech innovators, as a Lead Product Designer in a flat-structure organization.
As a Senior Product Designer in our team, you will leverage the latest technologies and best industry practices to deliver end-to-end cutting-edge solutions. You will work collaboratively in a multi-disciplinary team of designers, technologists, and business experts to create new customer-focused products and services. You will have a clear understanding of the business promoters behind the product goals and use customer insights and data to inform the user experience. You will create and deliver high-quality design outcomes like concepts, user journeys, wireframes, UI flows, and detailed UI design. You will create interactive prototypes and participate in usability research to iterate and refine your designs. You will collaborate with design team members and other stakeholders to identify new opportunities and design that creates value for our customers. You will proactively contribute to design systems and other design toolkits, ensuring deliverables are consistent with the design systems. You will collaborate with engineering and product development teams in delivering the final product. You will estimate and plan your own work and help with prioritization. You will present design and communicate work to team members and stakeholders.
Job responsibilities

• Work collaboratively in a multi-disciplinary team of designers, technologists and business experts to create new customer-focused products and services.
• Have a clear understanding of the business drivers behind the product goals
• Use customers insights and data to inform the user experience
• Create and deliver high-quality design outcomes like concepts, user journeys, wireframes, UI flows and detailed UI design
• Create interactive prototypes and participate in usability research to iterate and refine your designs
• Collaborate with design team members and other stakeholders to identify new opportunities and design that creates value for our customers
• Proactively contribute to design systems and other design toolkits, ensure deliverables are consistent with the design systems
• Collaborate with engineering and product development teams in delivering the final product
• Estimate and plan own work and help with prioritisation
• Present design and communicate work to team members and stakeholders

Required qualifications, capabilities and skills

• Experience with UX and UI responsibilities across multiple devices and platforms in mobile & web customer-focused applications
• Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usability testing, and other deliverables
• Ability to synthesise complex, interdependent, and sometimes competing needs and data
• Effective communication of design solutions across roles & levels
• Awareness and practical understanding of current technologies, and their application and relevance to digital experiences
• Proven understanding of mobile application design and screen development
• Prototyping skills across a variety of mediums and needs: on paper, in Principle, and other digital methods
• Proficiency with modern design systems, prototyping software and design tools (we use Figma)
• Bachelor's degree in Design, HCI, or related field or equivalent professional experience

Preferred qualifications, capabilities and skills

• Solid communication and interpersonal skills
• Expert knowledge in the iOS and Android platforms is a plus
• Experience in the Atlassian suite of software (Jira & Confluence) is desirable
• Ability to work collaboratively, shape inclusive and growth oriented culture and adapt to evolving stages of the business
• Ability for independent decision-making as well as taking direction and work as a part of a team
• Ability to work in a dynamic, agile environment within a geographically distributed team
• Curious, versatile and solution oriented

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.